Humanitarian Relief Case Manager

Summary: 

Under the supervision of the Humanitarian Relief Case Manager is responsible for providing comprehensive case management and direct support to families affected by crisis, displacement, or economic hardship. The position focuses on stabilizing vulnerable households through emergency assistance, housing support, employment readiness, and access to essential community resources. The Case Manager will operate the Mobile Relief Van for outreach services, conduct home visits for Casa Miguel residents, and coordinate assistance through internal and external partnerships, ensuring all efforts align with Catholic Charities’ mission of restoring dignity and promoting self-sufficiency. 

Position Responsibilities:

• Conduct client intake and assessment to determine eligibility, immediate needs, and long-term goals.
• Develop individualized service plans addressing core areas including housing, employment, documents, and benefits assistance.
• Maintain and report Case note and enter all client’s assistance to agency data platforms. 
• Provide direct case management for Casa Miguel resident and supportive services, ensuring timely referrals to housing programs, food pantries, medical care, counseling, and legal services.
• Provide home-visit sessions for Casa Miguel resident clients, conduct assessments, and identify barriers to stability and self-sufficiency.
• Develop individualized exit plans for each client, outlining goals and steps that support a successful transition toward independence.
• Assist clients with completing housing or benefit applications (e.g., SAHA, COSA, SNAP, WIC, Medicaid).
• Coordinate with workforce partners and job fairs to help clients achieve employment or vocational training within 90 days.
• Track client progress toward measurable goals — housing stability, income, and independence.
• Provide transportation or travel assistance for clients to critical appointments when needed.
• Collaborate with Catholic Charities departments and community partners to ensure a holistic, wraparound service approach.
• Prepare weekly and monthly reports on client outcomes, service counts, and community engagement activities.
• Participate in ongoing professional development, training, and program meetings.
• Uphold safety, confidentiality, and the organization’s Code of Conduct at all times.
• * Individualized Service Planning – Collaborate with clients to develop tailored service plans addressing needs such as housing, employment, food, hygiene, clothe, transportation, legal assistance, and access to healthcare (medical and mental health).
• * Direct Service & Referrals – Provide case management and direct support services, including referrals to partner agencies and internal programs, ensuring timely access to essential resources.
• * Client Empowerment – Guide clients toward achieving economic independence and community integration through strengths-based and solution-focused approaches.
• * Case Documentation – Maintain accurate, timely, and confidential client records including intakes, assessments, service plans, and progress notes. Track progress toward program objectives using both external refugee databases and internal data systems.
• * Reporting & Communication – Regularly report on client progress, challenges, and significant issues to the Director/Manager and contribute to team meetings and program evaluations.
• * Professional Development – Participate in ongoing training, workshops, and webinars to strengthen professional skills and ensure compliance with best practices and program requirements.
• * Cultural Competence – Demonstrate cultural sensitivity and adapt services to meet the diverse needs of local citizen, refugee and immigrant populations.
• * Collaboration – Work closely with internal teams and community partners to provide holistic, wraparound services that address immediate needs and long-term goals.
• Must ensure all staff, assigned to this position, complete required trainings in a timely manner.
• Must complete all required trainings in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Perform other duties as assigned by the Program Coordinator, Associate Senior Director, Senior Director, and/or VP of Programs.

Competencies:

Customer Service

Communication

Integrity / Honesty

Resilience

Results Oriented

Minimum Qualifications:

• Education
  • Bachelor's degree in Social Work, Human Services, or related field preferred; OR 2-4 years of relevant social service experience
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance
  • Must be at least 21 years of age
  • Must have clean driving record
• Language Skills Preferred: Ability to communicate effectively in Spanish

Minimum Knowledge and Skills:

• Proficiency in client documentation, case management, and recordkeeping.
• Strong computer skills, including Microsoft Office, email, and database systems.
• Excellent organizational, written, and verbal communication skills.
• Critical thinking and problem-solving ability.
• Able to work independently and collaboratively in a fast-paced environment
• Demonstrated commitment to cultural humility and trauma-informed care.

Travel Requirements:

Travel requirements for the position include up to 95% local and up to 80% overnight.