HVAC Retail General Manager

The Residential HVAC General Manager is responsible for the overall operational and financial success of the residential HVAC department. This leadership role involves driving business growth, managing teams, ensuring top-tier service delivery, and maintaining profitability within the residential market segment.

Responsibilities

• Strategic Planning and Business Development: Develop and implement strategic plans, manage budgeting, and drive sales growth through various strategies. Identify opportunities for market expansion and new services.

• Operations Management: Oversee residential HVAC operations including installations, repairs, maintenance, scheduling, and dispatching. Ensure compliance with codes and standards, manage inventory, vehicle fleet, and monitor KPIs for process improvement.

• Team Leadership and Development: Recruit, train, and mentor staff. Foster a positive work environment, set performance expectations, and ensure ongoing training.

• Financial Management: Manage budgets, P&L, implement cost controls, and oversee job costing and pricing. Review work orders and invoices.

• Customer Relationship Management: Address customer issues, ensure satisfaction, build relationships, and manage online reputation.

• Compliance and Safety: Ensure proper licensing, certifications, and enforce safety protocols and regulations.

• Bachelor's Degree in a related field or equivalent experience.

• 5+ years of management experience in HVAC or construction, preferably residential.

• Proven success in operations, sales, and business management.

• Knowledge of residential HVAC systems, codes, and regulations.

Skills

• Leadership, mentorship, and team-building.

• Strategic thinking.

• Customer service and sales skills.

• Financial acumen.

• Communication, conflict resolution, and negotiation.

• Organizational and time management skills.

• Problem-solving and decision-making.

• Adaptability and ability to handle pressure.

• Commitment to learning.

• Entrepreneurial mindset and results-driven approach.

• Desire for improvement and ability to motivate others.