HVAC Service Coordinator

Location: In office in Bowie, Maryland

What you will do: 

• Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)

• Handle customer inquiries and routes questions of technical nature to the appropriate resource

• Track of time and attendance for Technicians

• Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed

• Invoice and bill customers

• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received

• Coordinate warranty administration process. Order parts and tracks shipments.

• Answer telephones and greets customers. Maintain professional and courteous customer contact.

• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment.

• Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes

• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job

• Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources

• Maintain filing for office. Maintain office equipment (copier, telephone, fax, etc.)

• Organize and coordinates inventory processes.

Minimum Qualifications: 

• High school diploma or equivalent

• 3 years related experience in Mechanical, Electrical, Plumbing (MEP) service field

• Experience with Astea Alliance or other service tracking software

• Working knowledge of Microsoft Office Suite

• Strong written and verbal communication skills

• Strong organization, problem-solving, and customer service skills

Preferred Qualifications: 

•  4 year bachelor’s degree

Work sponsorship not available for this position.

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements

• Multiple Medical insurance plan options + Dental and Vision insurance

• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions

• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

• Short term and long term disability

• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays

• 40 hours paid sick time

• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $28.41 - $43.75 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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