HVAC Service Coordinator

Do you want to work for a company that will make you feel appreciated and reward you for your contributions? Do you see yourself as someone that treats people with respect and humility and cares about working in a positive work environment? We are currently looking for an HVAC SERVICE COORDINATOR to join our team. ACIS is a growing commercial mechanical services provider in the commercial and industrial HVAC industry with a strong client base in Texas.

THE OPPORTUNITY

Discover ACIS, Inc.: A Leading Force in Commercial Mechanical Services

ACIS, Inc. is a thriving commercial mechanical services provider specializing in the commercial and industrial HVAC industry. With a robust client base in Texas, we are expanding our team and seeking an experienced and detail-oriented HVAC Service Coordinator. If you're a dedicated professional with a strong background in HVAC and/or Construction service coordination, this is your opportunity to join a dynamic company poised for growth.

Key Duties

• Professionally receive service calls from customers and create work orders in our software system.
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
• Thoroughly communicate with the customer and technician and keep both up to date with current situation.
• Responds to customer inquiries regarding schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
• Coordinate and schedule service agreement inspections and ensure timely completion.
• Maintain on-call schedule for service and after-hours service support.
• Reviews completed work orders for accuracy.
• Order and track parts needed and schedule accordingly.
• Manage unfinished work orders and drive them to completion.
• Communicate issues with Service Manager and Field Lead.
• Adhere to Service Department SOP’s at all times.
• Occasionally handle office administration tasks.

REQUIREMENTS

To excel in this role, you should be detail-oriented, possess exceptional written and verbal communication skills, and can adapt to changing priorities. We are seeking an HVAC Service Coordinator with the following qualifications:

• High School Diploma
• Minimum 2 years in a service coordination role in the HVAC or construction industry.
• Strong organizational and coordination skills.
• Proficiency in Microsoft Office Professional Series (Excel, Word, and Outlook) and ability to quickly learn job-specific computer programs.
• Excellent communication skills for effective collaboration with internal staff and external stakeholders.

WE OFFER

ACIS, Inc. offers comprehensive benefits including medical, dental, vision, and disability insurance. We also offer 401K with company match programs, paid vacation and holidays, company vehicles, cell phones, and equipment. We believe in fostering an environment of growth and providing on-the-job training and certifications.

OUR VALUES

Honesty - Humility – Passion – Excellence – Teamwork – Growth

People are what make ACIS, INC. a great place to work! We recognize that diverse teams make the strongest teams, and we encourage people of all backgrounds to apply.