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Are You Ready to Lead From the Front?
Glasco Heating & Air Conditioning is seeking a strong, field-driven Service Leader to oversee and grow our residential HVAC service department in South Windsor, CT.
We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability. This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate performance, accountability, and customer satisfaction.
If you believe leadership means setting the standard, mentoring technicians, driving revenue ethically, and delivering exceptional customer experiences — we want to talk to you.
$85,000 - $110,000 a year
What You’ll Do
As our Service Manager, you will serve as a leader, coach, technical authority, and revenue driver for the service department.
Leadership & Team Development
Lead, mentor, and hold accountable service technicians to achieve performance and customer satisfaction goals
Conduct ride-alongs, field evaluations, and technical training
Recruit, interview, and onboard new technicians
Run daily huddles, weekly meetings, and 1:1 performance reviews
Provide hands-on field support during peak demand
Ensure a culture focused on safety, professionalism, and accountability
Operational Oversight
Oversee scheduling, dispatch coordination, and technician productivity
Review invoices, job documentation, photos, and reports for accuracy and profitability
Monitor KPIs including revenue, conversion rates, callbacks, and technician efficiency
Prepare/review payroll, commissions, and performance incentives
Assist in managing inventory and truck stock with warehouse coordination
Collaborate with call center and dispatch to maximize opportunity flow
Assist with price book updates and ensure profit margins are maintained
Financial & Performance Management
Help develop annual budgets and manage departmental expenses
Drive revenue growth through coaching and ethical upselling practices
Track and report department performance metrics
Ensure staffing levels align with seasonal demand
Required Qualifications
Must hold a valid Connecticut HVAC license
EPA Universal Certification
Valid driver’s license with clean driving record
Minimum 3–5 years in HVAC supervisory, lead technician, or management role
5–8+ years of hands-on HVAC service experience
Strong knowledge of HVAC systems, diagnostics, repairs, duct modifications, and system design
Experience reviewing reports, job costing, and technician performance metrics
ServiceTitan experience strongly preferred
Proficiency with Microsoft Office (Excel, Word)
Knowledge of OSHA safety standards
Ability to work Saturdays when business demands require
Willingness to perform local travel (~25%)
Ideal Background Profiles
We encourage candidates with experience as:
HVAC Service Manager
Service Lead / Lead Technician
Technical Field Representative
Senior Service Technician with reporting and coaching responsibilities
What We Offer
At Glasco Heating & Air Conditioning, we don’t just offer jobs — we build careers.
401(k) with company match
Health, Dental & Vision Insurance
Health Savings Account (HSA)
Paid Time Off (Vacation, Sick, Personal)
Parental Leave
Short-Term & Long-Term Disability
Company-Paid Life Insurance
Ongoing training & professional development
Friends & Family Service Discounts
Year-round work stability
Performance bonuses & commission opportunities
Schedule
Full-time
Monday–Friday
Saturdays as needed
Year-round employment
The Leader We’re Looking For
You are:
A licensed CT HVAC professional
Confident leading from the field, not just the office
Data-driven and comfortable reviewing performance metrics
Organized, decisive, and accountable
Passionate about developing technicians
Focused on customer satisfaction and revenue growth
Experienced with ServiceTitan or similar field service software
If you're ready to take ownership of a growing service department and make a measurable impact in South Windsor and surrounding communities, we’d love to connect.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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