HVAC Service Technician

Key Deliverables

• Able to respond to the workload of service calls in a professional manner


• Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps


• Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

• Consistently checks system operations and safety and limit controls before leaving job locations


• Ensures customers’ questions/concerns have been addressed before leaving the work site


• Uses proper tools and instruments while troubleshooting


• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems


• Schedules arrival and departure with customers


• Communicates tactfully to offer suggestions if system problems are caused by the customer


• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance


• Promptly and accurately completes all required paperwork


• Keeps supervisor and manager informed of new developments, changes, or customer complaints


• Completes service reports daily; obtains customer signature on all service reports


• Signs up for memberships and technical organizations to improve knowledge and skills


• Keeps technical knowledge current regarding equipment and concepts


• Searches out and reads applicable manuals


• Other duties as assigned