HVAC Supervisor

Essential Duties and Responsibilities

Leadership & Supervision

• Supervise and support HVAC installation and service technicians.


• Provide daily direction, coaching, and performance feedback.


• Conduct ride-alongs, field inspections, and quality control checks.


• Assist with hiring, onboarding, and training new employees.


• Promote a positive team environment focused on accountability and professionalism.

Operations

• Coordinate daily workflow and technician assignments.


• Ensure jobs are completed safely, efficiently, and according to company standards.


• Monitor job progress and assist technicians with troubleshooting technical issues.


• Review completed work for quality, accuracy, and customer satisfaction.


• Ensure compliance with local building codes, manufacturer specifications, and company procedures.

Customer Service

• Resolve customer concerns professionally and promptly.


• Communicate with customers regarding project status, scheduling, and expectations.


• Ensure technicians provide courteous, clean, and professional service at every job site.


• Support the company's commitment to outstanding customer satisfaction.

Financial Performance

• Monitor department productivity and labor efficiency.


• Assist in controlling material costs and reducing callbacks.


• Review estimates and change orders as needed.


• Support sales opportunities by identifying customer needs for equipment replacement, maintenance agreements, and system upgrades.

Safety & Compliance

• Enforce all OSHA safety regulations and company safety policies.


• Conduct regular safety meetings and toolbox talks.


• Ensure proper use and maintenance of company vehicles, tools, and equipment.


• Maintain accurate records and documentation.

Administrative Duties

• Complete employee evaluations and disciplinary documentation when necessary.


• Monitor technician timekeeping and productivity.


• Coordinate inventory needs with warehouse personnel.


• Prepare reports related to department performance and job completion.


• Attend management meetings and assist in strategic planning.

Qualifications

• Minimum 7 years of HVAC installation and/or service experience.


• Minimum 2 years of supervisory or leadership experience preferred.


• Strong knowledge of residential and light commercial HVAC systems.


• Ability to read blueprints, wiring diagrams, and technical manuals.


• EPA Certification required.


• Valid driver's license with acceptable driving record.


• Strong troubleshooting and diagnostic skills.


• Excellent communication and leadership abilities.


• Proficiency with mobile field service software and basic computer applications.

Preferred

• NATE Certification.


• Arizona HVAC experience.


• Experience with dispatching or scheduling software.


• Bilingual (English/Spanish) is a plus.