ICRC-Intake Specialist

Interview Type: In person only

Work Arrangement: Onsite

Engagement Type: Contract

Short Description:

Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.

Complete Description:

Job Description

Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following

Respond to online inquiries regarding the filing of complaints

Effectively interview potential Complainants

Analyze and summarize information received from online inquiries

Prepare investigative work case files for invetigations

Send Notice of Complaints and interrogatories to relevant parties

Provides excellent customer service, via telephone and in person

Responsible for monthly reporting

Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas

May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders

Research databases for correct contact information for relevant parties and witnesses

Other duties as assigned

Preferred Experience

Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws

Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law

Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed

Interpersonal skills, especially when dealing with the public

Detail orientated work ethic

Strong organizational skills with the ability to manage various projects simultaneously

Working knowledge of computers and Microsoft Office Suite

Ability to type with speed and accuracy

General knowledge of functions of other departments and agencies and their relationships to the intake/case control division

Ability to communicate effectively and ability to establish cooperative work relationships