Imaging Information Assistant - Diagnostic Imaging - Day

Schedule

PRN, Day shift 

Hours: Rotating Hours 

General Summary

Performs various duties related to the communication of non-routine findings, telephone management, processing non-legal and legal requests from WellSpan Release of Information (ROI) department, and assists Radiologists with various duties.

Essential Functions:

• Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes. Performs a precise and exhaustive search of patient imaging records. Prepares a comprehensive inventory of all requested imaging records. Prepares requested communication and records to be released for legal purposes.


• Processes de-identified CD requests that are utilized in research programs.


• Researches, analyzes, and proposes solutions and/or makes recommendations regarding Imaging Information Management processes.


• Contacts patients and other requestors to resolve issues with a request when necessary.


• Provides accurate communication of Imaging non-routine findings to the ordering provider.


• Answers and manages incoming phone calls to the Imaging Information Management department. Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner. Transfer calls appropriately when required.


• Processes requests for the duplication of images for continuing of care.


• Processes requests for the importing of outside images into the Picture Archive Computer System.


• Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams.


• Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls.


• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.


• Scans documents into various computer software applications and uses a QA process to ensure accuracy.


• Maintains quality customer service by ensuring accurate and complete documentation on required Imaging forms and/or patient records.


• Coordinates mail and other related Imaging items to off-site facilities.


• Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.


• Enhances professional growth and development through participation in educations programs and current literature.


• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• High School Diploma or GED Required


• Associates Degree In Medical Secretary, Medical Assistant or related field. Preferred

Work Experience:

• Less than 1 year In a healthcare setting. Required

Courses and Training:

• Medical terminology within 180 days Required

Knowledge, Skills, and Abilities:

• Excellent computer skills.


• Typing and filing skills.


• Able to multitask.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave


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  For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)