Impact Measurement Consultant

We are regularly looking for consultants in the area of Omni-channel / CX Impact Measurement globally to join our network of independent consultants.

Roles & Responsibilities

Impact Measurement consultants are responsible for measuring the impact of Omni-channel or CX programs within Pharmaceutical and Biotechnology companies. Key responsibilities include:

• Defining KPIs and metrics frameworks
  


• Defining performance goals and benchmarks
  


• Develop performance reports
  


• Reviewing program performance and making optimization recommendations
  


• Advising on and supporting the implementation of measurement tools
  


• Benchmarking analytics maturity
  


• Developing analytics visions and transformation plans
  


• Developing and delivering analytics training programs
  


• Serving as interim staff
  

• Omni-channel analytics strategy
  


• Omni-channel analytics
  


• CX analytics
  


• Data visualization
  


• Reporting
  


• Performance Optimization
  


• Predictive analytics
  


• Artificial intelligence
  

Requirements

The ideal consultants will be passionate about transforming customer engagement impact measurement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.

• Established an independent consulting practice
  


• Proven experience in a Lead Strategist role at an agency, consulting firm or client
  


• Track record of conceiving and guiding excellence programs that make a measurable impact
  


• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
  


• Strong client consultation skills with ability to guide a strategic discussion
  


• Analytical thinker with strong organizational skills
  


• Strong understanding of strategic marketing process
  


• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.