Implementation Administrator (On-site)

JOB SUMMARY: Responsible for the application, coordination, management and continued development of the processes involved in bringing new members into Benecon’s consortiums. Coordinates related activities cross-departmentally as well as of the following parties: consortium members; staff professionals of any partner firm working on a consortium; insurance carriers serving as claims administrators; and stop loss insurance carriers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Serves as primary contact point regarding implementation process for new group members, partner firms, third-party administrators and other internal divisions.
2. Coordinates implementation activities by ensuring internal and external consortium partners adhere to previously-determined processes.
3. Analyzes needs of client and internal and external consortium team to ensure billing and reporting processes are implemented appropriately. 
4. Coordinates implementation activities of insurance carriers serving as third-party administrators.
5. Lead implementation meetings via conference calls. Conducts in-person implementation meetings when needed.   
6. Responds to all inquiries, problems and concerns related to the implementation process of the new consortium member. Establishes and maintains project communications.
7. Identifies project issues by engaging supervisor and other appropriate resources, both internal and external, to provide prompt and accurate resolutions.  
8. Verify implemented benefits match what was sold.
9. Develop and maintain effective relationships with staff professionals of partner firms working on a consortium; insurance carriers serving as claims administrators; and stop loss insurance carriers – measured through feedback.

These duties and responsibilities are intended to describe the general nature and level of work involved for this job. This is not an exhaustive list of all duties or responsibilities.

PHYSICAL REQUIREMENTS:

1. Must be able to sit or stand and type utilizing computer for up to 60% of the workday.

QUALIFICATIONS:

1. Bachelor’s degree and minimum 2 years’ experience (with self-funded plans preferred) required, or minimum 5 years’ industry experience in positions with demonstrated increasing levels of responsibility.  
2. Current, valid Pennsylvania resident insurance producer licenses to sell Accident & Health and Life & Fixed Annuities insurance required or be able to acquire said licenses within 6 months of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. General knowledge of self-funded insurance principles and practices required.
2. Highly skilled in time management to facilitate involvement in multiple projects.
3. Requires developed analytical, decision-making and problem-solving skills.
4. Must be detail-oriented and thorough.
5. Must possess the ability to work independently.
6. Ability to establish and maintain effective professional relationships with management staff, peers and the public required.
7. Excellent computer skills and proficiency in Excel, PowerPoint and Word required.
8. Excellent communication skills in both verbal and written format required.
9. Must be able to consistently demonstrate a confident and professional demeanor.