Implementation Analyst

Position Details:
Job Title:        Implementation Analyst
Duration:        1+ Year
Location:        Highlands Ranch, CO

Description
Implementation Analyst (Project Manager)
Responsibilities
•    Manage projects as directed in support of mandates, business initiatives and regular client facing projects.
•    Provide implementation project management support to client institutions and processors to ensure customer expectations are exceeded.
•    Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, and maintenance requests without customer impact.
•    Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives.
•    Assess operational opportunities to increase service quality or efficiency.
•    Prepare and maintain detailed project plans, status reports, and issues logs.
•    Represent customer system and operational requirements to internal organizations.
•    Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
•    Coordinate internal resources to ensure delivery on commitments.
•    Report customer project accomplishments and deliverables to management weekly.

Must Have:
•    Candidate must have 3-5 years of professional PM/implementation experience and excellent communication skills.
•    Ideal candidate will also have payments industry experience.

Qualifications:
•    Typically requires a minimum of 5-7 years experience in a customer support role in software, financial or information services.
•    Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
•    Excellent time management, organization, and planning skills are essential.
•    Ability to comprehend and translate technical issues.
•    Ability to synthesize technical information and apply to business solutions.
•    Able to set priorities, influence others, and manage customer expectations.
•    Demonstrated success in customer relationship management.
•    Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
•    Strong verbal, written, presentation and interpersonal skills are required.
•    This position requires off-schedule work including evenings, weekends, and overnight installations in support of implementation activities.