Implementation Engineer

JOB TITLE:  Implementation Engineer – JusticeTech

FLSA STATUS: Exempt

DEPARTMENT:  Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION:  Canton, GA

TRAVEL:  Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Reviews contracts for understanding and adherence to the scope of work


• Consults with and partners with internal and external stakeholders to understand customer’s business processes


• Confirms environmental requirements and access


• Analyzes current state and future state to ensure features and functionality meets scoped requirements


• Installs databases and software and configures the solution to meet the customer’s needs


• Sets up and conducts solution demonstrations


• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications


• Trains and/or assists with client/end-user training


• Provides client support during testing, go-live, and post-go-live


• Resolves issues/bugs


• Migrates solution to production and performs post-production review


• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting


• Works with Support to transition customer solutions to the maintenance phase


• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues


• Facilitates internal and external meetings


• Maintains positive relationships with both internal and external partners


• Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in computer/software-related field or 3+ years of software implementation experience


• Excellent communication skills with the ability to build collaborative relationships


• Ability to work independently and as part of a team


• Strong analytical and problem-solving skills


• Self-starter


• Detail-oriented


• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience


• 3+ years’ experience in a software, training, and implementation environment


• 1+ years' experience with court projects