Implementation Manager

Propio Language Services is transforming communication by developing tools and technologies that make it easier and more efficient for clients to engage with the Limited English Proficiency Population to improve access to healthcare and essential services in social services, education, legal and many others.

We are seeking an Implementation Manager to join our team, playing a vital role in delivering training and product implementations for clients, as well as supporting internal stakeholders. This role involves regular travel within the U.S. and requires strong project management, time management, and excellent communication skills. The Implementation Manager will be joining the Implementation team and is based in Overland Park, KS.

Key Responsibilities:  

• Lead implementation projects of different sizes and scopes with efficiency and precision.
• Maintain and track client implementation activities and project documentation in Salesforce and project management software. 
• Develop implementation plans, reports, and presentations for internal and external stakeholders, contributing to project status updates to ensure project success.
• Execute implementation plans, ensuring timely achievement of project milestones and deadlines in collaboration with clients.
• Deliver remote or onsite training and end-user support during implementation processes.
• Conduct quality checks to ensure specifications and quality compliance for collateral and equipment.
• Collaborate with internal stakeholders to understand project requirements thoroughly.
• Promptly and effectively address any issues or discrepancies that may arise.
• Travel up to 40%.
• Other Duties as assigned.

Qualifications:  

• Bachelor's degree in business, project management, logistics, or related field or equivalent work experience.
• Fundamental project management skills.
• Strong organizational and analytical skills with high attention to detail.
• Excellent verbal and written communication, and strong interpersonal skills.
• Effective follow-up skills, strategic thinking, adaptability to process changes, and a strong sense of ownership.
• Self-motivated, independent thinker with a collaborative team-oriented approach.
• Capacity to manage multiple tasks and adapt to changing priorities.
• Valid driver’s license

Physical Activities:  

• Walking, standing, kneeling, bending while onsite to prepare, deploy, and install equipment.
• Continuous movement and communication for hands-on equipment demonstration and training.
• Must be comfortable spending extended periods of time in hospital and healthcare facility settings.
• Ability to lift objects weighing up to 45 pounds.