Implementation Specialist, Customer Training, Pharmacy Automation

Make an impact

The Implementation Specialist provides training, as well as project leadership for the implementation of the Pharmacy Automation products.

• Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training. 


• Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions.


• Provides guidance to customers and internal staff on automation best practices. 


• Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers.


• Organizes and develops training manuals, guides and course materials for presentations and training sessions.


• Provides training to internal team members as required.


• Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices. 


• Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required 


• Provide documentation for Kick-Off meeting outlining expectations pertaining to training


• Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary


• Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support


• Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning.

What you need to succeed

• Associates Degree (preferred)


• Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience


• 5+ years working in hospital inpatient pharmacy


• Experience with the implementation of Medication Management systems and automation preferred


• Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills


• Must be able to work independently and as part of larger collaborative team


• Passionate about providing exceptional customer service

Salary range for this position is $63,000 - $75,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).