Implementation Specialist (On-Site/Hybrid GA Territory Required)

JOB TITLE:  Implementation Specialist

FLSA STATUS: Exempt

DEPARTMENT:  Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION:  Canton, GA

TRAVEL:  Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.


• Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.


• Assess customer’s technology environmental, system requirements and accessibility.


• Prepare and conduct software demonstrations.


• Configure software solutions to meet the customer’s business and operational requirements.


• Perform quality assurance reviews of system configurations and converted data prior to deployment.  


• Deliver remote and onsite training for administrators, end users, and other customer stakeholders.


• Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.


• Troubleshoot and resolve configuration issues, and customer-reported concerns.


• Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.


• Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.


• Build and maintain positive working relationships with customers, partners, and cross-functional teams.


• Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.


• Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate degree in computer/software-related field or 3+ years of software implementation experience


• Excellent communication skills with the ability to build collaborative relationships


• Ability to work independently and as part of a team


• Strong analytical and problem-solving skills


• Self-starter


• Detail-oriented


• Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience


• 3+ years’ experience in a software, training, and implementation environment


• 1+ years' experience with court projects


• General court knowledge a plus.