Inbound Call Center Assistant

We're hiring a full-time Inbound Call Center Representative to join our team in New York, NY. If you're a natural communicator who enjoys helping people and thrives in a busy office environment, we'd love to hear from you. This is an in-person role — no remote working.

Position Overview

As an Inbound Call Center Representative in New York, you'll be the friendly voice on the other end of the line for our customers. You'll handle incoming calls, resolve queries, and make sure every person who contacts us feels heard, helped, and happy.

Key Responsibilities

Customer Calls & Query Resolution

• Answer inbound calls promptly and professionally in a busy call center environment
• Listen carefully to customer queries and provide clear, accurate information
• Resolve issues efficiently and escalate where necessary
• Handle a high volume of calls while maintaining a consistently positive attitude
• Log call details and update customer records accurately after every interaction

Customer Service & Support

• Deliver a consistently outstanding experience on every single call
• Build rapport quickly and make customers feel genuinely valued
• Follow up on unresolved queries and ensure nothing falls through the cracks
• Work closely with your team to share knowledge and improve processes

General Administration

• Keep accurate records of all customer interactions using our internal systems
• Meet daily and weekly call handling targets and quality benchmarks
• Attend team meetings and contribute to a positive, collaborative office culture
• Support colleagues during busy periods and peak call times

What We're Looking For

• Excellent verbal communication skills — you're clear, friendly, and easy to talk to
• A natural problem solver who stays calm under pressure
• Strong listening skills and a genuine empathy for customers
• Comfortable working in a fast-paced, high-volume call center setting
• Basic computer literacy and ability to navigate internal systems quickly
• Reliable, punctual, and committed to showing up every day
• Previous call center, customer service, or phone-based experience is a strong advantage
• High school diploma or equivalent required

Job Details

• Job Title: Inbound Call Center Representative
• Job Type: Full-time
• Location: New York, NY — in-person role
• Schedule: Monday to Friday with some weekend availability required
• Training: Fully paid training provided from your first day

What We Offer

• Competitive full-time salary
• Paid training and ongoing professional development
• A vibrant, sociable team environment in the heart of New York
• Clear progression routes into senior and supervisory roles
• Employee wellness support and a positive workplace culture
• Performance-based bonuses and recognition for top performers

Apply for Inbound Call Center Jobs in New York Today

If you're looking for a full-time call center role in New York, NY and you've got the people skills to match, apply now through Indeed. We look forward to hearing from you!