Inbound Client Support Representative

Sinkler Southeast Bonding Co. is one of the leading bail bond companies in South Carolina. Our singular mission is to help detained individuals in our communities get closer to freedom. We do this work by strengthening bail practices, building long-lasting relationships with our stakeholders, and providing exemplary service to our clients across the state. Each of our service areas—Bail Bonds, Dispositions, Recovery, Finance, and Communications—collectively offer tailor-made, non-judgmental service to our constituents and proactively liaise with clients, detention centers, and criminal justice court systems all over South Carolina to effectively facilitate bail bond procedures and improve the lives of individuals seeking a second chance.

Sinkler is expanding its services to include its after-hours call center to accommodate our clients after standard business hours. We are currently seeking a highly motivated, efficient, and flexible customer service or sales professional with an earnest interest in working in our Call Center located in Charleston, SC. This role will ensure the timely release of incarcerated individuals and ensure their successful facilitation of our underwriting process by liaising between our bail consultants and prospective clients. The ideal candidate should have 3-5 years of professional work experience (preferably within the legal, telesales, criminal justice, and insurance sectors). Strong consideration will be given to those who are highly efficient; willing to work nights and weekends; demonstrate excellent sales, conflict and financial negotiation skills; and demonstrate excellent oral and written communication skills. In this role, you will be motivated to work as part of a team as well as be able to transact business with clients independently.  Additionally, following on-site training, the agent will be required to participate in a bail bond workshop and secure a surety bond license within 90 days in order to transact business on the behalf of the company. 

MINIMUM REQUIREMENTS

• Strong, progressive interest in and/or knowledge of criminal justice, legal or insurance sectors, especially bail industry practices and negotiation
• Experience working with Microsoft + G-Suite applications and facilitating email communication
• Experience with BailBooks, Captira, Salesforce or any other CRM management programs (preferred, but not required)
• Experience processing financial paperwork (preferred but not required)
• Excellent analytical, writing, oral communication and listening skills
• Strong project management and organization skills
• Strong attention to detail
• Ability to manage multiple projects simultaneously
• Ability to work in fast-paced, high intensity, complex work environment, independently as well as part of a team
• Ability to adapt to shifting and competing priorities in a fast-paced environment

*Special Requirements:

• Participation in a bail bond workshop + secure a surety bond license
• Must consent to a background check
• Must have personal insured vehicle, a valid SC driver's license, and a clean driving record.
• Strong sense of urgency around problem resolution and ability to escalate effectively towards resolution
• Ability to work flexible hours (evening and night shift a plus/strongly considered)

A cover letter and resume including salary requirements should be attached (PDF or Word). Applicants should answer the following questions in their cover letter:

• What experience do you hope to gain from your time with Sinkler Southeast Bonding Company?
• What unique skills and abilities would you bring to the Sinkler team?
• Why do you want a career in the bail industry?

All your information will be kept confidential according to EEO guidelines.