Indicator 14 Survey Coordinator

Position Summary

The Indicator 14 Survey Coordinator leads the statewide preparation, administration, monitoring, and reporting activities related to IDEA Part B Indicator 14 post-school outcomes data. This position supports accurate, representative, and timely data collection using a census model and works with TDOE, ASRL, LEAs, regional partners, and others as appropriate to ensure high-quality post-school outcomes.

The Coordinator manages survey operations, leaver contact verification, outreach procedures, response monitoring, data quality checks, and LEA support. During transition years, the Coordinator also supports continuity between prior and future data collection cycles, including preparation of leaver files, review of existing procedures, and coordination with TDOE regarding contractor transition responsibilities.

Key Responsibilities

Survey Planning and Implementation 

• Lead statewide planning and implementation of Part B Indicator 14 survey activities.
• Develop and maintain the annual Indicator 14 data collection calendar aligned with TDOE timelines, federal reporting requirements, APR deadlines, and cohort-specific data collection windows.
• Coordinate survey administration using secure platforms such as Qualtrics or other TDOE-approved systems.
• Manage response tracking, reminder schedules, completion monitoring, and closeout procedures.
• Develop and maintain survey procedures, phone scripts, email templates, reminder messages, outreach logs, and implementation checklists. 
• Ensure data collection is timed so that at least one year has passed since students exited school.

Leaver Cohort Identification and Contact Verification

• Coordinate with TDOW, LEAs, and ASRL to identify the appropriate leaver cohort for each Federal Fiscal Year.
• Support development and verification of leaver files for youth who had an IEP in effect at the time they left school.
• Work with LEAs to collect and verify student, family, and alternate contact information. 
• Support prospective collection of contact information for students expected to exit in future school years. 
• Monitor missing, incomplete, duplicate, or outdated contact information and coordinate follow-up with LEAs.

Statewide Outreach and Response Rate Improvement

• Communicate with and distribute survey materials to LEAs.
• Coordinate statewide outreach efforts to maximize response rates and reduce nonresponse bias.
• Supervise or coordinate regional implementation partners who support local outreach and data collection efforts.
• Monitor response rates by LEA, region, exit category, and student subgroup where appropriate.
• Identify low response LEAs or underrepresented groups and coordinate targeted follow-up. Provide technical assistance to LEAs on contact verification, outreach strategies, and participation improvement.
• Maintain documentation of outreach attempts, LEA support, and response-rate improvement activities.

Data Quality, Security, and Reporting

• Collaborate with ASRL to establish and implement data governance procedures, including secure data transfer, role-based access, confidentiality protocols, data storage, data dictionaries, and documentation standards
• Monitor real-time response data, participation rates, survey completion trends, and data quality indicators.
• Support data validation procedures, including duplicate checks, missing-data reviews, logic checks, and resolution of inconsistent responses. 
• Collaborate with ASRL on data cleaning, analysis, outcome classification, representativeness analysis, and nonresponse bias review. 
• Support development of LEA-level and statewide post-school outcomes reports. 
• Contribute to trend analysis, subgroup reporting, dashboards, and APR-ready data summaries. 
• Maintain audit-ready documentation of survey procedures, data collection activities, data quality checks, and reporting decisions.

Coordination and Continuous Improvement

• Coordinate with TDOE, the Project Director, Project Manager, ASRL, Training and Technical Assistance Specialist, Regional LEA Leads, LEAs, and other partners as needed. 
• During transition years, coordinate with TDOE regarding prior contractor responsibilities and ensure ETSU activities do not duplicate work assigned to another contractor. 
• Review prior survey tools, procedures, response-rate strategies, and reporting templates to support continuity across contract years. 
• Use survey results, response-rate data, LEA feedback, and data-quality findings to recommend improvements for future Indicator 14 cycles. 
• Provide input into training and technical assistance priorities based on recurring data quality or participation issues.

Knowledge, Skills, and Abilities

• Knowledge of secondary transition, post-school outcomes, and special education accountability. 
• Ability to interpret and apply Indicator 14 cohort definitions and data collection timelines. 
• Ability to organize complex datasets and monitor data quality across multiple LEAs. 
• Ability to communicate clearly with state staff, LEAs, families, students, and regional partners. 
• Ability to identify implementation barriers and recommend practical solutions. 
• Ability to manage confidential information with accuracy and discretion. 
• Ability to translate data-quality findings into actionable technical assistance needs.
• Ability to coordinate multi-partner outreach efforts across regions or organizations.
• Ability to manage timelines, monitor implementation progress, and document procedures clearly.
• Strong data management, organization, and analysis skills.
• Knowledge of IDEA Part B Indicator 14 requirements or post-school outcomes data systems.

Required Qualifications

• Bachelor's degree in special education or related field (e.g., human services, social work, rehabilitative health sciences, elementary or secondary education, psychology).
• Experience with survey design, administration, and large-scale data collection.
• Experience managing confidential student-level or participant-level data.
• Experience working with K–12 systems, LEAs, state education agencies, or state-level education initiatives.

Preferred Qualifications

• Experience with post-school outcomes surveys or special education accountability reporting. 
• Experience using Qualtrics or similar secure survey platforms. 
• Knowledge of APR reporting requirements, State Performance Plan indicators, or federal special education reporting. 
• Experience conducting or supporting response-rate analysis, representativeness analysis, or nonresponse bias review. 
• Experience working with dropout, graduation, exit, or leaver data. 
• Familiarity with FERPA, data privacy requirements, and secure data transfer procedures.
• Experience developing LEA guidance, training materials, phone scripts, outreach templates, or survey manuals. 
• Experience supporting statewide technical assistance or regional implementation teams.

Benefits

• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. 

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.