Information & Referral Specialist

Classification: Full-Time; Hourly; Non-Exempt; Pay Grade: E

Location: SEICAA’s Service Area (Based in Pocatello, Idaho)

Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA

Reports To: Director of Compliance

Overview of Responsibilities

• Act as the point of contact for SEICAA’s Bannock County office; Share information regarding SEICAA programs and services and other community resources.
• Assess visitors’ needs and eligibility for SEICAA programs and services. 
• Assist with special programs offered by SEICAA of its partners.
• Work to understand and refer participants to government-funded programs (LIHEAP, CSBG, etc.), community resources, educational opportunities, and employment services.
• Professionally maintain contact and relationships with staff, participants, partners, etc.
• Data entry; Recordkeeping.
• Perform other duties as assigned.

Education, Experience, and Knowledge

• High School Diploma or equivalent.
• Experience with diverse and vulnerable populations.
• Excellent customer service skills.
• Knowledge of Microsoft Office programs.

Skills and Abilities

• Computer skills; Familiarity with typical office technologies.
• Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance.
• Effective oral and written communication skills; the ability to communicate clearly.
• Organized, attention to detail, and punctual.
• Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information.
• Ability to multi-task and manage multiple projects with effective time management skills.
• Ability to perform duties with or without reasonable accommodations without endangering self or others.

Conditions

• Bondable, insurable under SEICAA’s insurance policy, and maintain a valid driver’s license.
• Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
• Willing to travel on Agency business at Agency reimbursement rates.
• Able to occasionally lift up to 35 lbs.
• Must successfully pass mandatory pre-employment drug and background screening.