Information Technology Functional Analyst

Position Summary:

The Functional Analyst will solicit, develop and manage business solution requirements on behalf of the Information Technology department. 

Primary Responsibilities and Accountabilities:

• Professional/Technical Knowledge:In-depth knowledge of Development Practices, Data Modeling and Core Information Technologies; Graphic Arts Production knowledge a plus




• Prepares initial analysis, refinement and documentation of business requirements


• Assembles business needs from various stakeholders

• Communications:Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that is appropriate for the audience (business, technical and executive leadership)




• Enrolls business process owners in solution concepts


• Clearly presents technical solutions in layperson terms that are simple and comprehensible

• Analytical: Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships.






• Ability to discern complex data sets


• Ability to map business processes and rules


• Ability to predict outcomes based on facts (scorecards, core metrics, etc.)

• Strategic Thinking:Formulates solutions, opportunities, priorities and plans consistent with the long-term business and competitive interests of the organization




• Regularly evaluates portfolio strengths, opportunities, weakness and threats


• Aligns IT solutions with business needs

• Building Partnerships:Identifying opportunities and taking action to build strategic relationships between Information Technology and other business and process areas of SGS




• Collaborates with various team members to create achievable solutions


• Coaches team members inside corporate IT and direct business stakeholders on creating and ratifying solution requirements


• Reports progress regularly to peers

• Results Focused:Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive




• Actively solicits feedback on requirements from Business Process Owners


• Effectively manages the functional analysis process for the department


• Coaches direct reports to devise solutions that have direct business impact (ROI, competitive advantage, process improvement, etc.

Job Competency Requirements:

• Minimum of 5+ years in creating and managing Software Application development/configuration requirements


• Minimum of 5+ years in leading IT initiatives


• Impeccable documentation skills


• Bachelor’s degree in Computer Science or Business Administration


• Expert ability in Microsoft Office and Visio


• Ability to use visual prototyping and wireframing tools (Axure, Balsamiq, etc.)


• Experience in calculating core metrics for ROI and/or Process Improvement


• Experience in development of and managing Functional Analyst processes within a corporate IT department


• Business (BABOK) Certification a plus


• Knowledge of Microsoft SharePoint a plus


• Experience in the advertising, publishing or graphic arts industry a plus, but not necessary