S

Information Technology Support Specialist

salary Salary :

$4,233,728 - 4,491,562 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Information Technology Support Specialist


Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.       

Information Technology Support Specialist

NOT A REMOTE POSITION

Annual Salary: $46,259.20 

Status: Full-Time

Shift: Monday - Friday

Location: La Plata, MD

Requirements of Position:

  • Demonstrate the ability to identify, troubleshoot & resolve problems, make timely decisions
  • Demonstrate sound time management and dependability
  • Ability to perform multiple tasks at once and to work independently
  • Adapt to change; ability to be flexible with duties and hours
  • Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment

Duties of Position:

  • Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers’ various on-premises and cloud-based systems, as well as third-party applications and services
  • Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites’
  • Learning and understanding Spring Dell Center’s operations and systems across all departments to ensure positive workflow
  • Effective Documentation of IT processes and procedures
  • Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory
  • Collaborate troubleshooting of all sites’ internet & cable TV services and communication with those vendors
  • Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors
  • Responsible for monitoring, maintaining, and troubleshooting Spring Dell’s IT hardware
  • Administration of Microsoft 365 Applications and Admin portal
  • Configure hardware and software to work on Spring Dell Centers Networks
  • Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards
  • Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes
  • Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars
  • Instruct new hire orientation training modules for IT training


Business Responsibilities

  •  Ensure quality control; look for ways to improve and promote quality
  •  Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director
  • Initiate and implement goal planning as part of the SDC strategic planning process
  • Assure availability to make presentations to the Board of Directors as requested
  • Attend conferences, workshops, and computer-related training


Policy and Procedures

  • Comply with Agency Policies and Procedures.
  • Support the Agency’s Mission, Goals and Values.
  • Ensure new employees are familiar with the Agency’s Computer Operating Policies


General

  • Maintain Accountability to the Systems Administrator
  • Acquire and maintain all required certifications, as needed.
  • Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.
  • Exhibit active involvement on a minimum of one outside agency committee
  • Provide instruction for at least one agency mandated training and/or join one or more agency committees.
  • Participate in agency functions and fundraisers, encouraging involvement from all staff.
  • Perform duties and responsibilities as required within the scope of the position.
 

Qualifications:

  • High School Diploma or GED
  • An A+ Certification or equivalent experience
  • Perform physical activities such as: lifting, pushing and pulling
  • Clean Driving Record with 2 years driving experience
  • Demonstrate sound time management and dependability
  • Excellent communication skills (written and verbal)
  • Proficient in Microsoft Office Applications
  • Advanced Computer Skills
 

Benefits and Perks:

  • Paid Training
  • Paid Holidays 
  • Health Insurance
  • 403b Retirement Plan
  • Tuition Reimbursement
  • Free $10,000 Life Insurance/Accidental Death and Dismemberment
  • Direct Deposit
  • Annual Leave
  • Sick Leave
  • Military Leave
  • Jury Duty Leave
  • Bereavement Leave
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