Ink Customer Technical Service Rep - Flexo

Pay Ranges :  $92,000 - $100,000

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Location: Ridgefield Park, NJ (100% On-Site)

Position Overview

As an Ink Technical Service Representative, you will serve as the primary on-site technical expert and liaison between our team and a major packaging customer specializing in high-speed flexographic printing.  You will drive continuous improvement, coordinate technical activities across laboratory and manufacturing environments, and deliver elite press-side troubleshooting. This dynamic role combines hands-on technical service, such as color matching and formulation, with leadership responsibilities, including oversight and guidance of ink room employees and following plant safety and operational compliance.

Key Responsibilities

• On-Site Leadership & Collaboration: Act as the central point of contact for all operational InPlant matters. Partner closely with Sales, Customer Technical Service (CTS), and leadership to ensure seamless customer technical support.


• Press-Side Technical Support: Provide expert troubleshooting on the press floor, delivering detailed and consistent technical reporting to optimize print performance.


• Operations & Quality Control: Perform precise color matching, formulation, and small-batch ink blending. Maintain detailed production and QC records to ensure all products exceed customer specifications.


• Continuous Improvement: Lead process improvement initiatives. Analyze batch tickets to identify rework opportunities and eliminate waste.


• Safety & Compliance: following housekeeping and safety operations, proactively identifying and reporting any process gaps.


• Reporting: Prepare comprehensive monthly reports to keep executive leadership and stakeholders informed.

Qualifications & Requirements

• Education/Experience: Bachelor’s degree in a technical field OR 5 + years of relevant printing/ink industry experience.


• Industry Knowledge: Deep understanding of pressroom operations and printing processes.


• Technical Skills: Strong proficiency in MS Office and SAP; intermediate experience utilizing Gantt charts for project tracking.


• Core Competencies: Proven ability to manage multiple complex projects simultaneously under tight deadlines. Excellent analytical, mathematical, and creative problem-solving skills.


• Communication: Strong verbal and written communication skills for cross-functional collaboration.

Preferred Qualifications

• Direct hands-on experience with flexographic printing.


• 3–5 years of dedicated field Customer Technical Service (CTS) experience.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical. #ID23