Inside Operations Team Supervisor

Description

• Coach and Develop Team Members
  Provide ongoing coaching, mentoring, and feedback to Inside Operations team to build skills, confidence, and consistent performance aligned with service expectations.
• Support Training and Onboarding
  Facilitate onboarding and continuous training to ensure team members are knowledgeable, prepared, and effective in serving builder and homeowner customers.
• Monitor Performance and Drive Improvement
  Track individual and team performance against service standards and metrics; address gaps through targeted coaching, development plans, and recognition of success.
• Foster Engagement and Team Culture
  Build an inclusive, supportive team environment that encourages accountability, collaboration, and an “Easy to Do Business With” mindset.
• Partner with Branch and Sales Leaders
  Collaborate with branch teams and leadership to ensure alignment, share best practices, and support seamless customer service execution across the region.
• Lead by Example in Customer Service and Professionalism
  Model expected behaviors, including professionalism, integrity, and a strong safety-first approach, reinforcing standards through daily leadership actions.
• Identify Talent and Support Career Growth
  Recognize strengths and development opportunities within the team, supporting skill progression and preparing employees for future growth opportunities.

•  3 to 5 years of experience leading and managing others in an operational setting or have to 5 to 7 years of leading a similar operational team. 

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.