Inside Sales

Base $60,000-$80,000 + Bonus + Incentives.
The Inside Sales Representative maintains and develops relationships with the assigned customer base to generate profitable, sustainable, and collectible business.

Essential Functions & Job Responsibilities:
• Customer Service—
o Assesses the customer’s business and identifies areas of opportunity to provide value
o Coordinates follow-up with customer to ensure timely and accurate deliveries
o Takes a proactive approach to anticipating and preventing problems—i.e., defines the problem, investigates obstacles, and analyzes alternative solutions
o Coordinates the resolution of customer complaints regarding damaged/incorrect material and delivery/inventory problems

• Product Knowledge—
o Has existing knowledge of or the ability to learn carbon and non-ferrous product line and sells the product that will best meet the customer’s needs

• Processing Orders—
o Determines processing requirements and lead times to provide accurate delivery to customer
o Coordinates orders with warehouse and appropriate sales departments to ensure timely product delivery to customer
o Accurately enters data for completion of order
o Maintains record-keeping and reporting systems to regularly update account plans and objectives as appropriate to the profit potential of each customer

• Pricing—
o Establishes pricing guidelines for customers in coordination with Sales Management and other sales department

• Business Promotion—
o Develops sales leads
o Outcalls customers and potential customers as part of a larger marketing strategy

• Other Duties—
o Adheres to the Norfolk Iron Code of Ethics in doing business with customers
o Responds to periodic requests for information from management and corporate functions
o Actively participates in weekly Sales meetings and represents Sales in BAM as necessary
o Meets annual training requirements for Inside Sales
o All other duties as assigned

•Benefits—
o PTO offered immediately
o No Weekends
o Paid holidays
o Monthly Bonus Opportunities
o Premium FREE Employee Healthcare and Life Insurance
o 401k with Company Match
o Education Assistance

Required Skills & Abilities:
• Strong negotiation skills
• Organize/prioritize daily work activities to provide the best service to customers
• Maintain professionalism and composure in all situations
• Strong follow-up skills
• Concentrate and maintain productivity in high pressure situations
• Intermediate knowledge

Education and Experience:
• High school diploma or GED
• College preferred but not required
• 3—5 years of experience in Sales or Customer Service required; OR
• 2+ years in sales of flat roll metal products or metal fabrication
• An equivalent combination of education and experience may be substituted

Physical Demands & Work Environment:
In this section, detail the physical activities, weigh limits, duration of physical activity, and potential environmental demands that are essential to the job.
• Ability to lift, pull, and/or push 50 lbs. on a semi-frequent basis.
• Stand and walk for up to 10 hours per day.
• Use hand and fingers to type and conduct computer tasks for up to 8 hours per day.
• Ability to work in a dusty, hot environment for up to 10 hours per day.