Inside Sales and Customer Support

Department: Seaway Office

Responsible for: No direct reports

Pay Status: Salary – non exempt

Compensation: Hourly

Job Summary:

This inside sales position requires a candidate who enjoys and functions well in a busy enterprise environment for a well-established, market and industry-leading company with continued growth opportunities. Inside Sales and Customer Support is responsible for providing daily sales and administrative support from the office. Frequent responsibilities include helping visitors, supporting the Showroom, answering and routing calls, scheduling appointments, filing, and other miscellaneous duties to ensure all customer inquiries and needs are well cared for and showroom/office operations are running efficiently.

Key Administrative Responsibilities:

• Answer and respond or route all calls to appropriate team member.


• Perform Inside Sales functions by beginning the sales process, answering incoming calls, responding to digital inquiries, working with customers in the showroom at all stages of the purchasing process.


• Respond to customer inquiries and resolve or direct any concerns to the appropriate team member for successful resolution.


• Process job paperwork/folders from creation to completion.


• Schedule sales appointments.


• Ensure all sales and sales support paperwork is complete at every stage.


• Utilize Microsoft Office and industry-specific software packages efficiently to support all job requirements.


• Assist Managing Director, Installation Manager, Outside Salespeople and Service Specialist as needed.


• Assist with other inside sales and customer support across the enterprise as needed.


• Follow up on all inquiries and requests from sales events.

Required Knowledge, Experience & Skills:

• Must have excellent customer service skills.


• Must have excellent verbal and written communication and problem-solving skills.


• Must be able to multi-task in a busy, multi-faceted office environment with competing time demands.


• Must have ability to interface with computer and type while on talking on phone.


• Must have excellent time management skills and be able to prioritize tasks appropriately.


• Must have basic knowledge of MS Word, Excel and Outlook and be able to quickly learn and effectively use multiple software packages and technology.

Travel:

• Travel outside of the office would be rare.

Physical Demands:

• Must be able to frequently lift up to 10 lbs.


• Must be able to occasionally lift up to 20 lbs.


• Must be able to stand frequently


• Must be able to sit frequently


• Must be able to use arms and fingers for typing and fine manipulation.


• Push, pull, bend and twist occasionally


• Reach frequently


• Squat occasionally


• Climb stairs infrequently


• Push/pull up to 20 lbs

Supervisory Responsibilities:

• None

Additional Eligibility Qualifications:

• High School diploma/ GED

Safety Requirements:

• Ergonomics