Inside Sales Coordinator

Pay: $20 - $25 per hour, based on experience.

Hours: 8am-5pm, Mon-Fri

Location: 10759 Hampshire Ave S. Bloomington, MN 55438

Position Overview:

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Responsibilities:

Administrative Sales Support:

• Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed

• Manage the commercial CRM (Customer Relationship Management) system by:

o Assign sales leads

o Set up new users and train new Commercial Account Managers

Maintain retail referral program:

• Oversee distribution of leads

• Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes

Coordinate lead generation for CAMs

• Assist in scheduling appointments

• Manage all lead generation systems; qualify and distribute warm leads to sales team

o Hit assigned monthly targets for new lead generation

o Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales

Operational Support:

• Facilitate the steps through delivery of items are finalized.

o Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.

o Communicate ETAs, shipping updates, delivery timelines, and site readiness

o Own the communication between the customer, operations, sales, and installation

o Manage unforeseen delays and site readiness issues and communicate to all necessary parties

• Service coordination and management

o Oversee all open service needs for the assigned sales team

o Provide communication and coordination with the service team and 3rd party to achieve resolution

o Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process

o Own the process from identification of issue through resolution with communication to all parties

Accounts Receivable (AR) Management:

• Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document

• Proactively contact the customer for updates on payment status and collecting payments as needed

• Provide W9, COIs, invoices, etc. as needed to assist with swift payment

Performs other duties as assigned

Education:

• High school degree or equivalent required

• Additional training in administration, business or other related courses is preferred

Experience:

• Previous administrative experience and/or background is required

Other Requirements:

• Basic working experience with Microsoft Office programs including Word and Outlook

• Experience working with adobe and/or other publishing software

• Strong organizational skills

• Must be punctual and reliable

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs