Inside Sales Manager

As a Manager of Inside Sales, you will lead an energetic team of highly skilled sales professionals working to develop relationships with Caesars’ VIP customers. Your team’s foremost role will be to act as the primary growth engine for Caesars’ VIP customer base through outbound sales telemarketing – converting sales activities into casino trips with a seamless hand-off to the on-property service team. 

• Responsible for group performance management, including coaching, motivation and development of a team of highly talented sales professionals. 
• Provide regular feedback and coaching as well as annual and mid-year reviews for direct reports using available HR tools.  
• Gather information from sales executives with regard to best practices, and keep current on all property events, promotions and marketing offers for up-selling and cross-selling opportunities. 
• Responsible for shift scheduling for the department.  
• Coordinate sales programs, activities, and databases with general marketing programs and systems. 
• Identify business opportunities and best practices while managing expenses to achieve desired profitability goals. 
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. 
• Identify compliance risks and take actions necessary to eliminate or minimize risks. 
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. 
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct 

• Bachelor’s degree in Marketing or Business  
• 3+ years of sales leadership experiences (tele-sales experience preferred) 
• Proven ability to effectively collaborate as well as manage and motivate a sales workforce 
• Strong analytical skills. Ability to develop and communicate customer insight findings and recommendations, creating actionable strategies for sales functions 
• Ability to work independently and manage multiple initiatives and projects 
• Willingness to travel as needed 

ADDITIONAL REQUIREMENTS 

• Must possess a minimum of three to five years of successful Management experience as well as three to five years of successful experience in direct sales, sales management, or business development background in a suitable or related sales field 
• College degree or equivalent experience preferred 
• Excellent interpersonal, communication, problem solving, leadership and analytical skills required. 
• Motivator, coach and trainer. 
• Strategic problem solving skills, yet comfortable overseeing day to day activities 
• Must be a proactive change agent. 
• Should have track record of success in both taking risks and making prudent business decisions. 
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business 

Critical Competencies: 

Sales Excellence: Leveraging sales techniques to maximize team’s performance 

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as, lead a team of Sales Executives to do the same. 

Drive: Harnessing energy and passion to excel 

Customer / Commercial / Market Awareness:  Anticipating and listening to customer needs / looking outside our world 

Influence:  Engaging, leading and motivating a team of Sales Executives to succeed. 

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness