Inside Sales Manager

A national provider of commercial, industrial, and residential facility and fleet maintenance services is seeking a seasoned Inside Sales Manager to build, train, and lead a high-performing inside sales organization. 

This role will oversee outbound B2B commercial sales representatives as well as inbound B2C sales representatives, supporting a diverse portfolio of recurring and project-based services including facility maintenance, pressure washing, fleet cleaning, building services, and specialty cleaning solutions. The successful candidate will play a critical role in driving revenue growth, improving close rates, and creating a performance-driven sales culture. 

This is an excellent opportunity for a hands-on sales leader who thrives in a fast-paced, metrics-driven environment and enjoys developing people and scalable sales processes. 

Key Responsibilities 

Team Leadership & Development 

• Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives 
• Lead daily sales activities, including call coaching, pipeline reviews, and performance management 
• Establish clear performance expectations and ensure accountability to individual and team sales goals 
• Mentor and develop representatives into consistent, high-performing contributors 

Sales Strategy & Execution 

• Manage outbound prospecting efforts targeting commercial customers such as retail, industrial, fleet, and facility operators 
• Oversee inbound lead conversion for residential and small commercial customers 
• Partner with marketing and operations to ensure effective lead handoff and customer experience 
• Identify opportunities to improve conversion rates, average deal size, and recurring revenue 

Motivation & Performance Programs 

• Design and implement incentive and motivational programs that drive consistent goal attainment 
• Foster a competitive, positive, and results-oriented sales culture 
• Track and report key KPIs including activity levels, close rates, forecast accuracy, and revenue performance 

Process & Performance Improvement 

• Document and refine sales processes, scripts, and onboarding programs 
• Leverage CRM tools to manage pipeline visibility and forecasting 
• Ensure data accuracy, compliance, and consistent execution of sales best practices 

Required Qualifications 

• 3–5+ years of experience leading an inside sales or call-center sales team 
• Proven experience managing both outbound B2B and inbound B2C sales motions 
• Demonstrated success hiring, training, and scaling inside sales representatives 
• Strong background in building incentive programs and driving performance through motivation 
• Experience selling services or solutions with recurring revenue and/or project-based pricing 
• Comfort managing activity-based sales teams with defined KPIs 
• Proficiency with CRM systems and sales performance reporting 

Preferred Experience 

• Experience selling facility services, commercial services, industrial services, or home services 
• Background in multi-service or solution-based sales environments 
• Familiarity with long sales cycles and consultative selling for commercial accounts 
• Experience working with nationally distributed or multi-location customers 

What We Offer 

• Competitive salary plus performance-based bonuses $55k - $60k plus bonus
• Opportunity to build and lead a growing inside sales organization 
• Strong product portfolio with broad market appeal across B2B and B2C segments 
• Supportive leadership team focused on growth and long-term success 
• Career advancement opportunities within a stable, established organization 

Benefits: 

• Dental insurance 
• Health insurance 
• Vision insurance 
• 401K

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