Inside Sales Manager

InCord has an opening for a detailed-oriented Inside Sales Manager.

The Inside Sales Manager will act as a liaison between InCord and our customers and/or distributors, both current and prospective. The Inside Sales Manager will maintain strong customer relationships through professionalism, integrity, and accountability by delivering on commitments and exercising sound judgement when evaluating projects and opportunities to provide the safest solutions for our customers. This role will additionally provide proposal support and assist in marketing to existing accounts in the respective division(s). 

This position is ideal for a detail-oriented, results driven team player who thrives in a dynamic, continuously improving setting and takes pride in developing relationships and maintaining efficient systems of support for our most important asset – our highly-performing teams in Sales, Production, Purchasing and Technical Services. The successful candidate will play a key role in supporting departmental and company growth, operational excellence, and our commitment to delivering our products and services in a manner that goes above and beyond customer expectations.

InCord is the leading manufacturer in the safety netting industry. We are proud to have been named a Top Workplace in CT every year since 2011 by its employees. InCord also cares deeply about our planet. InCord is Green Business Platinum Certified.

• Collaborative point of contact to support all assigned customers and distributors. 
• Promote a positive customer experience through timely, clear, and effective communication and service.
• Answer customer questions, concerns and manage expectations in relation to the creation of sales and services; including inquiries regarding product specifications, certifications, and other necessary solution requirements. 
• Thorough understanding of the standard products & their applications of the assigned industry, product uses, hardware, attachment requirements and general installation procedures. 
• Required to have a general understanding of all production phases on the manufacturing floor to ensure proposals are within operational capabilities.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Offer and provide product demonstrations, literature, updated product samples and training to customers and/or distributors to support the education of our product capabilities. 
• Collaborate with customers, distributors and internal teams to gather project specifications, pricing, application details, and supporting documentation necessary to create and deliver comprehensive proposals.
• Prepare, develop, and deliver accurate, detailed, and timely sales proposals and bid responses based on customer requirements and Sales requests as assigned and in support of Outside Sales team(s).
• Seek out new sales opportunities, both independently and in conjunction with Outside Sales team members and external distributors.
• Exercise independent judgement, discretion and decision making about matters of significance regarding inside sales. 
• Proactively utilize a consultative, solutions-driven sales approach to align customer needs with company capabilities and recommended product offerings through the company’s mission of safety-focused solutions. 
• Assesses all sales inquiries received in reference to the Company’s “house” criteria and in collaboration with internal team to determine allocation of such inquiries, and if additional Outside Sales manager support may be required. 
• Prepare and monitor reports for tracking trends, closing sales, and other necessary customer data.
• Ensure all data provided to customers and/or distributors follows communication procedures and guidelines in accordance with InCord’s policies.
• Be available to work on special projects as time allows. This includes providing support to establish new systems, any organizational requirements, updating records, and assisting with trade shows, as needed. 
• Performs other duties, as assigned.

Skills & Qualifications 

• Four (4) years of proven sales experience required; applicable to manufacturing or other related wholesale industries. 
• Bachelor’s degree in business administration, communications or relevant equivalent preferred. 
• Excellent communication skills; good written, verbal and active listening skills.
• Proactive customer service skills and ability to effectively communicate with varying personalities.
• Ability to interpret and analyze blueprints and technical drawings preferred. 
• Strong math skills including but not limited to basic arithmetic, unit conversion, and general understanding of measurements.
• Familiarity with CRM systems and practices.
• Strong organizational and project management skills.
• Strong computer skills, proficiency in Microsoft office suite; excel or related software.
• Accuracy and attention to detail. 
• Ability to multi-task, prioritize, and manage time effectively to meet deadlines.
• An ability to work independently and as a team. 

Working Conditions

• Onsite; 40 hours per week in Colchester, CT office(s).
• Occasional travel to customers, distributors and/or tradeshows; as needed. 

In return, we offer:

• 401(K) Plan with a company match
• Paid Time Off
• Tuition Reimbursement
• Medical, Dental, and Vision Benefits
• Free Disability and Life Insurance
• Profit-Sharing
• Wellness Workshops
• Volunteers and Community Outreach Opportunities
• Growth Opportunities
• Rewarding and Fun Work Environment

International Cordage East, LTD (InCord) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law, an equal opportunity employer.