Inside Sales Representataive

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country, from startups to Fortune 500 companies, to equip their workspaces with beautiful, comfortable, and functional furniture for 50 years. Named one of the 2023 Top Places to Work in Southeast, WI by Top Workplaces and the Journal Sentinel.

We’re seeking a motivated, customer focused Inside Sales Representative to support our growing sales team. This role is responsible for managing inbound customer inquiries, generating quotes, processing orders, and driving revenue through proactive follow-up and relationship building. You’ll play a critical role in helping customers find the right solutions while delivering an exceptional buying experience.

What Makes This a Great Opportunity:

This role offers a strong foundation in sales and customer success within a leading company in the office furniture industry. You’ll gain hands-on experience in consultative selling, CRM tools, and order management while working closely with cross-functional teams. It’s an ideal opportunity for someone looking to build a career in sales, develop valuable skills, and make a direct impact on customer satisfaction and business growth.

Here’s a General Overview of What You’ll Be Doing:

• Answer inbound customer phone calls and emails to place orders or request quotes

• Process customer orders and generate accurate and timely quotes

• Proactively follow up on quotes to drive conversion and close sales

• Support customers with product inquiries, sample requests, and other general questions

• Build strong customer relationships by delivering responsive, solution-oriented service

• Collaborate with internal teams including Sales Administration, Outside Sales, Territory Management, and Space Planning & Design

• Partner with Category Management and other commercial strategy teams to support customer needs

• Learn and effectively use quoting and order management processes and systems

• Utilize Salesforce and other tools to manage customer interactions and sales pipeline

• Gain knowledge of freight and delivery processes to better support customer solutions

• Consistently meet or exceed monthly sales targets

What We’re Looking For:

• Strong customer communication skills with a friendly, clear, and professional approach

• Ability to understand customer needs and recommend appropriate solutions

• Sales-driven mindset with a sense of urgency in follow-up and closing opportunities

• Strong organizational and multitasking abilities in a fast-paced environment

• Problem-solving mindset with a focus on delivering excellent customer experiences

• Technical aptitude with the ability to learn multiple systems and tools quickly

• Collaborative team player with effective cross-functional communication skills

It Would be Nice to Have:

• Previous experience in sales, customer service, or inside sales roles

• Familiarity with CRM systems such as Salesforce

• Exposure to order processing, quoting, or sales operations workflows

• Experience working in a fast-paced, customer-focused environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at [email protected].