Inside Sales Representative

Role Profile

The Inside Sales Representative is responsible for day-to-day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

We are looking for candidates who are based in Kingsport, TN.

Responsibilities

• Develop and utilize territory management plan


• Identify and cold-call prospects


• Support account managers in generating new business by creating and delivering qualified opportunities


• Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell


• Support, manage, and qualify incoming leads from all sources


• Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow-ups; and other account related issues


• Provide Voice of Customer feedback including product quality, performance and service issues and concerns


• Effectively leverage CRM for documentation, collaboration, and analysis


• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms


• Provide ongoing sales demand forecasts


• Negotiate business to close including pricing, sales terms and other conditions

Qualifications

• BS/BA in business related discipline required


• Previous customer service or inside sales experience would be beneficial 


• Experience with CRM and other sales systems and tools


• Traits: passion for selling, tenacious, Inquisitive