Inside Sales Representative

Key Responsibilities

Customer Sales & Support

• Build and maintain relationships with new and existing customers through phone and email communication.


• Respond to customer inquiries and recommend products that best fit their needs.


• Follow up on customer inquiries, quotes, and sales opportunities.


• Prepare and send accurate customer quotations.


• Process customer orders, purchase orders, and quote requests in a timely manner.


• Maintain accurate customer records and sales activity within company systems.


• Collaborate with customers and internal teams to deliver excellent service and support.


• Monitor order status and help ensure on-time delivery and customer satisfaction.

Product & Technical Support

• Assist customers in selecting the appropriate fasteners and related products.


• Communicate product specifications, features, and options in a clear and understandable manner.


• Partner with purchasing and supply chain teams to support customer requirements and delivery schedules.

Qualifications

Required Skills & Experience

• Strong communication and customer service skills.


• Comfortable communicating with customers via phone and email.


• Excellent organizational skills and attention to detail.


• Ability to learn product knowledge, technical specifications, and industry terminology.


• Positive attitude with a strong team-oriented mindset.

Preferred Qualifications

• Previous experience in inside sales, customer service, account management, or a related role.


• Experience working with industrial products, fasteners, manufacturing, or distribution environments is a plus.


• Familiarity with order entry, quoting, and customer relationship management (CRM) systems is beneficial.

What Makes You Successful

• Customer-focused with a desire to build long-term relationships.


• Strong problem-solving skills and ability to identify customer needs.


• Self-motivated and able to manage multiple priorities effectively.


• Dependable, responsive, and committed to delivering exceptional service.

Why Join Us?

• Opportunity to work with a supportive and collaborative team.


• Ongoing product and industry training.


• Stable and growing business environment.


• Opportunities for professional growth and career advancement.

If you are a motivated sales professional who enjoys helping customers and providing outstanding service, we encourage you to apply today.

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