Inside Sales/Customer Service

Job Title: Inside Sales/Customer Service

Location: 4500 W Cortland

Department: Sales

Reports To: Carlos Rivera

Employee Type: Full Time - Exempt

Job Purpose:

Build and maintain relationships with assigned customers. Seek new distribution for Milton where applicable and/or assigned. Add new product categories and additional products where applicable for all customers. Offer customer service and technical assistance.

Duties & Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Identifies revenue opportunities within customers through communications, programs, and other activities as needed.
• Ensures prospect identification, planning, account qualification and needs analysis at all levels.
• Responds to requests from customers for information and other needs.
• Engages in technical discussions with potential clients through demonstrations and presentations.
• Remains knowledgeable and up to date on changes and developments in the B2B infrastructure and e-commerce channels.
• Keeps management informed of all activities, including timely preparation of reports.
• Additional duties as assigned.
• Work with accounts and ensure their websites have the most current A+ content.
• Knowledge of Microsoft office and use of CRM.
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Working Conditions:

• None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Milton Industries Inc provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Milton Industries Inc to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Gina Patrick in HR [Phone: (773)-904-5858 / Email: [email protected]].

Your employment with Milton Industries Inc is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Milton Industries Inc is not guaranteed for any length of time.

I understand the description of this job and the essential functions, as given above. I also understand that not all the duties are described above, and that I will perform those above and other related duties as directed by my supervisor and management. I further understand that employment is at-will, and that either I or my employer may terminate the employment relationship at any time.

Skills & Qualifications

Bachelor’s degree in a technical or business field, or equivalent experience

Minimum of 2 years of experience in a sales or sales support role

Minimum of 2 years of experience in a mechanical or technical field

Proven ability to build and maintain strong customer relationships

Experience identifying and developing new sales opportunities, including cold calling and lead follow-up

Strong communication and presentation skills, both written and verbal

Comfortable engaging in technical discussions and product demonstrations with clients

Familiarity with B2B sales environments and e-commerce platforms

Proficient in using standard office equipment and tools, including Microsoft Office

Able to manage multiple tasks, prioritize responsibilities, and work independently

Willingness to travel occasionally as needed