Inside Service Coordinator (Keene)

Due to continued growth within the USA service team, we have a vacancy for a full time (40 hours/week) inside service coordinator to support our customer base.

After completing a training program, you will be involved & responsible for the following activities:

• Issue service quotations to customers


• Track customer calibration frequency and outreach to customers past due


• Promote and quote service contracts


• Initiate e-mail campaigns promoting upgrades and services


• Coordinate service visits with customer and field service engineers


• Maintain customer databases

ESSENTIAL & DESIRABLE SKILLS:

• High energy level with ability to take initiative.


• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.


• Ability to articulate clearly and timely with customers to provide world class service.


• Drive and collaboration experience to identity process improvement areas.


• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.


• Good communication skills (verbal and written) and the ability to interact effectively in English.


• Follow set procedures but can identify when change is required.

QUALIFICATIONS:

• College degree with internship experience or high school diploma and customer service experience in professional workplace.


• Proven experience in high demand customer service.


• English: good communication skills, written and spoken.


• Able to lift 25lbs to assist with spares and service shipments.


• Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs.  The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.