Insights & Analytics Manager

The Insights & Analytics Manager serves as the business intelligence, performance measurement, and strategic insights leader for a global training enablement program supporting one of the world's most influential AI organizations. This role is responsible for transforming operational data, learner feedback, trainer performance metrics, and partner engagement insights into actionable intelligence that drives program effectiveness, strategic decision-making, and continuous improvement.  

More than a traditional reporting function, the Insights & Analytics Manager is a storyteller who helps our client and Channel Partners understand not only what is happening across the program, but why it is happening and where future opportunities exist. By combining quantitative analysis with qualitative insights, this role provides the visibility needed to optimize investments, improve trainer effectiveness, strengthen partner readiness, and scale one of the world's most sophisticated AI enablement ecosystems.  Working closely with the Global Program Director, Regional Account Managers, Training Lead, Operations Manager, and our clients’ stakeholders, this individual serves as the trusted source for program intelligence and performance visibility.

• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Own and evolve the global KPI framework to measure program performance, effectiveness, and impact
• Develop and maintain performance scorecards across trainers, regions, and leadership teams
• Design and deliver executive dashboards and reporting that provide clear, real-time program visibility
• Transform complex data into actionable insights, narratives, and strategic recommendations
• Analyze operational metrics, training outcomes, learner feedback, and partner engagement data
• Identify trends, risks, and opportunities that influence program scalability and effectiveness
• Provide data-driven insights to improve trainer performance, partner readiness, and overall program ROI
• Partner cross-functionally with program leadership, training, operations, and regional teams
• Support forecasting, capacity planning, and program growth initiatives through data analysis
• Drive continuous improvement by developing new reporting frameworks, metrics, and measurement methodologies
• Translate learner feedback (NPS, surveys, engagement data) into insights that inform program design and delivery

Education and Experience: 

Required:

• 5+ years of experience in business intelligence, analytics, consulting, program management, or related fields
• Bachelor’s degree in a relevant field or equivalent experience
• Proven experience building executive dashboards, scorecards, and reporting frameworks
• Experience presenting insights and recommendations to senior leadership
• Experience working with large data sets and translating insights into business decisions

Preferred:

• Experience supporting training, enablement, or workforce development programs
• Familiarity with AI, SaaS, or enterprise technology environments
• Experience with forecasting, workforce analytics, or capacity planning
• Experience with customer insights, NPS, or survey data analysis

Skills and Attributes: 

• Strong analytical and problem-solving skills with the ability to synthesize complex data
• Advanced proficiency in data visualization and reporting tools (Power BI, Tableau, Looker, Excel)
• Exceptional storytelling and communication skills, with the ability to translate data into clear insights
• Ability to connect data trends to business outcomes and strategic objectives
• Strong attention to detail with a focus on data accuracy and integrity
• Ability to work cross-functionally and influence stakeholders at all levels
• Strategic mindset with the ability to identify opportunities and recommend solutions
• Experience building dashboards, visualizations, and executive-facing reports
• Comfortable working in a fast-paced, evolving environment with shifting priorities

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: 

• Regularly sit, stand, walk, grasp, talk, and/or hear, and drive 
• Occasionally lift and carry items up to 10 lbs 
• Continuous hand/eye coordination and fine manipulation 

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visit  and California Privacy Rights.