Installer, Field Technician

Home Theater equipment installation and set up of household audio, video, computers, tablets, and smartphone equipment, such as televisions, stereo systems, video cameras, custom remote controls.

Duties

• Install electronic equipment and devices, such as network switches, televisions, and speaker systems


• Inspect malfunctioning equipment and devices


• Read and interpret electronic signal flow diagrams, specifications, floorplans, and user manuals


• Set-up & program equipment and cable manage loose wiring, or components, parts and devices.


• Calibrate, tune, or adjust equipment and instruments to specified performance levels


• Testing and terminating of cable and structured wiring systems using  and troubleshoot  after installing or repairing them


• Make service calls to customers’ homes or bring equipment or parts to shops for major repairs


• Teach customers the safe and proper use of audio and video equipment

Home entertainment equipment installers, also called service technicians install, troubleshoot, and fine-tune sound and picture quality, ensuring that a client’s home entertainment system works at its peak capability.

They work on many types of equipment, including customer’s televisions, stereos, satellite dishes, and surround-sound systems. They may specialize in one or many kinds of products.

Installing equipment, such as DVD players, video cameras, mobile equipment, big-screen televisions, iTunes and Multimedia Servers.

Must travel to the customer’s location. 

Service technicians’ work involves many different tools, basic handtools, such as screwdrivers, drills, hammers, wrenches, plyers, crimp & compression tools, may be required.

Knowledge and experience in the use of more sophisticated diagnostic tools, including multimeters, voltmeters, oscilloscopes, toners & tracers to identify cabing & electronic malfunctions, such as short circuits and failed devices. Because of the growing complexity of home entertainment systems, service technicians frequently consult schematics and manufacturers' specifications for instructions on how to troubleshoot certain problems.

Service technicians keep records of bills, payments, invoices, parts used, and hours worked. Technicians also show customers how to use new equipment or explain the work that has been conducted, and keep a detailed log with photographs. Must be able to lift over 75lbs and take a "Ladder Safety" test. Must be proficcient in mobile smart phones, mobile apps, excel, email, windows and Mac OS. CEDIA, InfoComm CTS Certifications, AutoCAD, Crestron/AMX is a plus.