Insurance Biller Collector

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

• Job Standards
  
  
  
  
  
  • Performs daily billing functions for assigned Accounts Receivable claims to ensure claims resolutions within set deadlines. Responsible for resolution of accounts
  
  
  
  • Maintains average QA percentage at a rate established for the Fiscal Year goal.
  
  
  
  • Performs follow up on any outstanding accounts and obtains commitment for payment from insurance carrier. Maintain productivity percentage at a rate established for the Fiscal Year goal.
  
  
  
  • Sends out daily appeals to insurance companies for denied claims to maintain consistent cash flow of assigned A/R. All denied accounts to be worked via Cerner and have accurate action taken assigned for completion.
  
  
  
  • Resolves incoming correspondence or telephone inquiries in a timely manner in accordance with payer deadlines, and in a manner that addresses the needs of internal/external customers.
  
  
  
  • Identifies trends and patterns in claims processing and participates in process improvement.
  
  
  
• Provides System Support
  
  
  
  
  
  • Documents on system all actions taken on account so that it clearly communicates action taken.
  
  
  
  • Demonstrates knowledge and use of Cerner, the Billing clearing house ,and other related PFS software.
  
  
  
• Provides Administrative Support
  
  
  
  
  
  • Displays competency in the use of departmental equipment; e.g., telephone system, computers, facsimile, copy machine, timekeeping technology, etc.
  
  
  
  • Performs routine assignments independently, consistently prioritizes workload, offers assistance to co-workers, and seeks help when necessary.
  
  
  
  • Reports problems, questions or suggestions to immediate supervisor. Consistently follows departmental chain of command. Defuses potential problems or conflicts by handling situations, referring to Supervisor/Manager/Director, or following departmental policies.
  
  
  
• Maintains Personal and Professional Responsibility
  
  
  
  
  
  • Maintains current knowledge regarding area of expertise. This may be exemplified by keeping up-to-date on articles, newsletters, communication books and resource information within department.
  
  
  
  • Keeps up to date on billing changes (UB-04/HIPPA) as related to assigned payers
  
  
  
  • Attends PFS departmental meetings.
  
  
  

• Two (2) years Hospitalbilling/collection experience or otherrelated healthcare provider claimsexperience in a high volume medicalhealthcare claim environment.(Includes health plan .Hospital claims/reimbursement/appeals experience) and
• AHCCCS/ Medicare/government Commercial payer experience and
• UB-04billing experience and
• High School Graduate or Diploma, upon hire and
• Previous experiencewith computerized billing systems, WordProcessing and Spreadsheet applications and
• None, upon hire

• Four (4) years Hospital billing/collection experience or other related healthcare provider claims experience in a high volume medical healthcare claim remote environment. (Includes health plan Hospital claims/reimbursement/ appeals experience.) and
• College level business courses, upon hire and
• Two years relevant college education and experience, upon hire and
• Experience with Google Workplaceapplications, Billing clearing house and Cerner