Insurance Customer Service Commission Associate

Insurance Customer Service Commission Associate

Insurance Administrative Solutions

Clearwater, FL

About Insurance Administrative Solutions

Insurance Administrative Solutions, L.L.C. (“IAS”), an Integrity company headquartered in Clearwater, Florida, is a third-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, IAS administers policies for insureds residing all across the United States.

Insurance Customer Service Commission Associate Job Summary: Agent customer service including assisting agents with eApp issues and other questions as well as processing daily, weekly and monthly commissions to agents and maintaining agent records.

Primary Responsibilities other duties may be assigned as necessary:

• Assist agents with eApp process.

• Assist agents on the Agent Web Portal.

• Answer phone calls/email inquiries from agents and home offices.

• Process daily, weekly and monthly commissions.

• Input new agents, make changes to existing agents on admin system.

• Review daily Agent Load Error lists.

• Troubleshoot, research and solve any commission related issues/questions.

• Coordinate with New Business, Carriers, and Marketing Organizations to resolve License and Appointment issues.

• Research Returned Agent Payments and update demographic information as needed

Primary Skills & Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or GED equivalent

• Up to 2 years of proven customer support experience; Broker/Agent environment experience preferred

• Insurance background preferred

• Familiarity with Microsoft Office products

• Strong phone contact handling skills and active listening

• Ability to adapt and respond to different types of people and tasks

• Excellent communication and documentation skills

• Ability to multi-task, prioritize, and manage time effectively and efficiently

• Reliable transportation and the ability to be punctual and dependable

• Reliable transportation and the ability to be punctual and dependable

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.