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Job Summary

Obtains and verifies information with patients and coordinates daily scheduling of patients, primarily at the main campus locations.

Essential Functions

• Reviews the referrals for completeness of information necessary to process referral as per policy and procedure set by Management.
• Contacts physician offices to obtain additional information on patient, if necessary.
• Responsible for contacting patients to obtain demographic and insurance information.
• Responsible for verifying insurance coverage via eligibility computer system to determine available benefits.
• Responsible for contacting via telephone insurance carriers or electronic eligibility to obtain necessary insurance benefits information.
• Responsible for pre-authorization/pre-admission requirements of insurance carriers prior to the start of care.
• Responsible for clerical support as the need arises.
• Performs any other duty at the request of Management.
• Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors.
• Practices Standard Precautions. Follows regulations, policies and guidelines on the prevention of infections; does not eat or drink in patient care areas.
• Maintains confidentiality of information; abides by HIPAA regulations.
• Maintains a professional image and follows Hospital’s policy on uniforms; consistently wears hospital ID.
• Demonstrates reliable, on-time attendance, which is an essential function of all jobs at Burke.
• Completes mandatory annual learning (Learning Harbor) within deadline.
• Personally adheres to Burke C.A.R.E.S. philosophy by demonstrating compassion, accountability, respect and exceeding expectations through service excellence.
• Performs other job related duties as assigned.

Qualifications

• High school diploma
• Previous experience in a medical office environment Preferred
• Heavy telephone contact with physicians, clinical staff and patients.
• Must be able to communicate with diplomacy and tact at all times.
• Excellent verbal and interpersonal skills.
• Knowledge of medical terminology helpful.
• Flexible and able to easily adapt to a variety of situations.
• Strong proficiency in computer usage, and well as excellent written and verbal communication skills, is required.
• Knowledge of medical terminology is preferred.

The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.