Insurance Service Specialist - Owatonna, MN

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.
 
Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our core principles and values.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

Have a genuine desire to help others?  Then this is the job for you.

As a customer service representative, you will be on the front lines of adding value for our clients and sales representatives as you answer questions and fulfill service requests.  We are looking for individuals committed to creating an exceptional customer experience using energetic, effective phone skills and problem-solving and prioritizing abilities.  Do not be concerned if you don’t have an insurance background – we provide excellent training to ensure you succeed.

Minimum Qualifications

• Two-year degree or equivalent experience
• Excellent communication and interpersonal skills
• Minimum of 3 years’ work experience in customer service or business
• Ability to work well under pressure and adapt quickly to changes
• Ability to work effectively in a team environment
• Strong keyboarding skills and ability to work with multiple computer applications

You will go through an 8 week training program that begins on August 24, 2026. Hours during training will be 7:30 a.m. - 4:00 p.m. Shift hours after training will vary.

Insurance Service Specialist pay range is $25.20 - $34.20.  Starting salary will be $25.20.

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You. 

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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