Intake and Diversion Specialist

Position Type:  Part Time  
Hours per week: up to 29
Supervisor: Supportive Services Supervisor    
FLSA: Non-Exempt 

Position Responsibilities:  

• Provide compassionate, client-centered services assisting with identifying and accessing more stable housing options.  
• Providing trauma-informed, housing focused case management, focusing on identifying safe and appropriate alternatives to emergency shelter.  
• Utilize a collaborative process with team members and community partners to provide service linkages and support systems to effectively serve clients.  
• Ensure timely and thorough documentation of all services, including in-person meetings and collateral contacts.  
• Honor and maintain strict confidentiality in all areas: written, spoken and observed communication.  
• Demonstrate knowledge of Kearney Center and community resources for which people experiencing homelessness qualify and connect clients with these services.  
• Demonstrate understanding of the needs of people experiencing homelessness.  
• Possess knowledge of programs and policies that impact people experiencing homelessness.  
• Participate in weekly supervision and team meetings.  
• Assess clients requesting emergency shelter services with attention to exploring immediately available alternatives to entering emergency shelter system.  
• Determine eligibility for services.  
• Coordinate diversion services when applicable, preventing entry into homelessness.  
• Provide crisis intervention when needed.  
• Track eligible client information to provide for entry into shelter database via HMIS.  
• Track, log, summarize and report activities daily.  
• Other assigned activities that build the capacities of guests and staff to fulfill the mission of The Kearney Center.  
• Some evening hours may be required.  

Education and Experience:  

• Experience with case management and homelessness services preferred  
• Bachelor's degree in social work or related human services preferred  

Skills and Qualifications:  

• Strong verbal and written communication skills  
• Good working knowledge of local resources  
• Compassionate and open-minded  
• Commitment to practicing the values of dignity and respect with clients, coworkers, and community partners  
• Ability to remain focused and calm in dynamic, fast-paced environment  
• Cooperative and flexible with people and systems  
• Basic familiarity with computers: Windows, MS Office, email, and database use  
• Must be able to pass background check to access and utilize the Homeless Management Information System  

Work Environment:  

General office environment with standard accessible office equipment. This position does not require unusual physical ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.