Intake & Placement Manager

We are Hiring! 

Job Posting: Intake and Placement Manager 

Location:  Rochester, NY

Department:  Centralized Intake 

Employment Type: Full-Time

Schedule:  M-F, 40 hours

Salary:  $62,353.00-65,000/yr. 

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

Essential Duties and Responsibilities 

• In collaboration with program leadership, develop, implement, and monitor policies and procedures for client outreach, engagement and centralized intake processes.
• Serves as an active member of the management team in planning, problem solving and ongoing communication.  
• Provides supervision, guidance to intake and outreach/engagement staff, and executes the duties common to all supervisory positions to include but not limited to:  

a. Regularly meets with direct reports.

b. Completes annual performance appraisals.

c. Regularly monitor performance and provide appropriate feedback. 

• In coordination with Human Resources, participates in hiring, onboarding, retention, coaching, progressive discipline, and separation activities of employees. 
• Assists in budget development and is responsible for monitoring budgeted expenses for outreach and intake activities. 
• Facilitate in a variety of administrative projects relevant to outreach, engagement and intake ensuring projects are within scope, timeline, budget limits and forecasts projects related.
• In coordination with marketing and program development, assist in the design of outreach and engagement material, marketing and placement plans, using messaging tailored to various audiences including clients, families, providers, and community partners
• In coordination with IT and data system staff, leads efforts for agency wide data system for client demographics, service inventory and Social Determinants of Health.
• In coordination with IT and other community partners, serves as lead to implement and fully utilize referral systems. 
• Develops, implements, monitors, and evaluates agency outreach and engagement plan.
• Coordinates and schedules staff for agency and program related outreach, engagement for community events, fairs, and network opportunities 
• Serves as a role model for staff and demonstrates CCFCS values in outreach, engagement, and intake activities. 
• In coordination with peer services, ensure outreach, engagement and intake are utilizing best practices and trauma informed approaches in all services. 
• Develop, implement, and monitor internal information networks to improve staff education and knowledge of CCFCS spectrum of services.
• Represents CCFCS on community boards, networks, and collaborations and provide communication and education on CCFCS services and referral processes. 
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Participates in relevant Agency meetings and/or trainings 
• Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan. 
• Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees will follow other instructions and perform other related duties as required.

Qualifications

Education  Bachelor’s Degree in health and human services or related field. Equivalent Combination of education and experience will be considered. 

Credentials Valid and clean NYS Driver License. 

Experience Three years’ experience with intake or assessment activities in health and human services. Three-years supervisory experience. 

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:  Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.  All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet