Intake & Resource Counselor

We're growing! Lollypop Farm, the Humane Society of Greater Rochester, is hiring for an Intake & Resource Counselor. The Intake and Resource Counselor’s role is to interface with the public who are considering rehoming their pet.

Benefits: We provide a comprehensive benefits package designed to support your health, wellbeing, and professional growth. We offer generous paid time off (16 days), and 8 paid holidays. After meeting the service requirement, Lollypop Farm contributes up to 6% toward your retirement. As a registered 501(c)(3) nonprofit organization, eligible full-time employees may qualify for the Federal Public Service Loan Forgiveness Program.

Schedule: Tuesday - Saturday, 9AM - 6 PM

Essential Job Duties:

• Provides compassionate care to all animals in the shelter
• Counsels families who are thinking of rehoming their pets about alternate solutions, including self-rehoming, behavior or medical intervention or other programs as available. Works closely with the behavior department and clinic to help keep pets in homes
• Schedules animal admissions for Lollypop Farm through the admissions appointment request system and by monitoring and maintaining the admission’s phone line with the goal of connecting directly to clients; returns messages to any client who left a message within one hour during normal working hours
• Counsels customers who are surrendering their pets to the shelter. Ensure accuracy of recorded information and process paperwork to admit animals to the shelter
• Exercises patience and tact when working with the community
• Assists with evaluating animals for placement, including recording and handling for canine behavior evaluations
• Provides overall animal maintenance—supplies animals with food and water, cleans cages, kennels and litter boxes
• Maintains sanitary conditions for animals and work areas
• Assists with euthanasia as necessary
• Carries out responsibilities in accordance with the company’s policies and applicable state/ federal laws
• Observes all safety rules and regulations for self and others
• Performs other duties as requested

Education & Experience: High School diploma or equivalent education. Minimum 1 year of animal experience and 1 year of customer service experience strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills: Ability to interpret and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations. Ability to apply basic mathematical concepts. Must possess the ability to understand detailed and involved instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations. Strong animal handling skills, including handling aggressive animals and using protective equipment such as catch-poles, cat nets, etc. required. Intermediate computer skills; ability to learn internal software. Ability to operate animal chip scanner, dishwasher, washer and dryer, power washer, cash register, and floor machine, as well as use cleaning supplies.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 20 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.Vision: A just and compassionate world for all animals.Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

• Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
• Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
• Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
• Commitment: We are steadfast in our efforts to achieve our mission.
• Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
• Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
• Respect: We are considerate and professional regard for all aspects of our work.

Commitment to Diversity: At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.

EOE/ADA