Intake Coordinator

I.      JOB SUMMARY 

The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and 
completion of workflow in Home Care Home Base to support operations of Sacred Heart Home 
Healthcare. This position also requires establishing and maintaining positive relationships with all 

related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, 
etc.), responding to staff requests/concerns and maintaining information to assist in the coordination of 
patient services and staff availability. 

II.     DUTIES & RESPONSIBILITIES 

1.   Serves as the primary and secondary responder to all inbound phone calls. 

2.   Responsible for maintaining information involving current staffs and contract staffs 
demographic information, skill sets, availability and productivity levels.  

3.   Assists the Intake department by supplying staffing solutions to new patient referrals.  

4.   Accurately completes all workflow associated with staff requests for scheduling changes, 

caseload reassignments, recertification of services, new referral scheduling , missed visit, visit 
time exceptions, visit time change requests and all associated workflow as assigned and 
delegated by the Director of Nursing. 

5.   Supports clinical leadership by maintaining the proper daily workflow of tasks.  

6.   Communicates effectively, professionally, and thoroughly with staff regarding coordination of 

care expectations, educates and enforces deadlines, and establishes and maintains positive 
working relationships with current staff and contract staff.   

7.   Demonstrates commitment, professional growth and competency.  

8.   Provides insight to identify needs for additional staff.         

9.   Maintains comprehensive working knowledge of contractual staff relationships. 
10. May be required to provide on call services on the week nights and weekends.  
11. Serves as an administrative support resource for all clinical and marketing staff. 
12. Ensures compliance with all state, federal & Medicare regulatory requirements. 

The above statements are only meant to be a representative summary of the major duties and 
responsibilities performed by the employee of this job.  The employee may be requested to perform  job-related tasks other than those stated in this description.