Intake Coordinator Night

What You’ll Do — Night Shift

• Answer referral lines and triage calls from families, emergency departments, and providers with warmth, professionalism, and urgency.


• Coordinate after-hours assessments and admissions, including verifying insurance, gathering demographics, and completing required intake documentation.


• Monitor the bed board throughout the night and coordinate with nursing, EVS, and security to ensure rooms are prepared and available.


• Maintain accurate, real-time logs, dashboards, and admission records to support overnight operations and continuity of care.


• Serve as a key overnight point of contact for urgent admission needs, patient/family questions, and coordination with clinical teams.


• Monitor incoming referrals and follow up promptly to prevent delays in admissions or placement.


• Work calmly and independently during overnight hours while escalating clinical or operational concerns to the appropriate team members.


• Prepare clear, thorough shift handoffs so the day team has complete visibility into overnight admissions, pending referrals, bed availability, and outstanding needs.

What We’re Looking For

• Healthcare admissions, intake, behavioral health, or front-office experience preferred.


• Excellent communication, organization, multitasking, and customer-service skills.


• Comfortable working independently in a fast-paced overnight environment.


• Proficiency with EMR systems, electronic documentation, and basic computer applications.


• Calm, professional, and compassionate under pressure.


• Strong attention to detail and commitment to accurate, timely documentation.


• Must be 21 years of age or older.