Intake Manager

Company : Angels Of Care Pediatric Home Health

Job Type : Full Time

Sherman, United States

Job Description - Intake Manager

Description

Full-time | On-site | Monday–Friday, daytime business hours

As the Intake Manager, you will lead the intake team to ensure timely, high-quality patient admissions and an excellent client experience. In this role, you will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

In this role, you will:

Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
Oversee referral pipeline to ensure timely response and high conversion rates
Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
Respond to urgent intake issues with a calm, client-first approach
Organize workflow, schedules, and intake processes across assigned regions
Review payroll, timekeeping, and bonus reports for accuracy
Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
Maintain intake-related reports and share updates with leadership

Qualifications

2+ years experience in intake, admissions, patient access or similar role
Previous supervisory, lead, or training experience
High school diploma or equivalent
Strong communication and customer-service skills with a client-first mindset

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

Competitive Pay
Paid Time Off
Medical, Dental, & Vision Plans with a generous contribution from AOC
HSA/FSA
Mental Wellness Benefits
401K
Discounts on Pet, Home, and Auto Insurance
And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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Intake Manager

Job Description - Intake Manager

Description

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