Intake Specialist (Hybrid), Medina, OH

Essential Functions: 

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics. 

• Answer incoming calls to receive referrals or route the call to the appropriate personnel or department to respond to the matter 

• Ensure clients are oriented to the agency in an empathetic, professional and efficient manner while complying with all state and federal regulations. 

• Facilitate referrals and linkages to appropriate external and internal services and providers and coordinate care, as needed, for the curation of client treatment. 

• Ensure effective communication to potential clients and/or referral sources regarding OhioGuidestone programs and services. 

• Confirm insurance information for individuals seeking services with OhioGuidestone. 

• Manage the documentation requirements of the intake process within the required time frames and ensuring that all aspects of intake documentation meet or exceed state and federal regulations. 

• Maintain confidentiality as required by state and federal regulations. 

• Collaborate and consult with Finance Department and Benefit Eligibility Specialists to ensure clean claims for all services billed after the intake process is complete. 

• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required. 

• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging. 

• Present the Agency in the most positive light with all internal and external contacts. 

Education & Experience: 

• High School Diploma or GED is required.  


• 1+ years’ experience working with children, youth and families in a healthcare setting performing similar responsibilities preferred.  

Qualifications: 

• Mission driven; strong desire to make an impact 


• Effective interpersonal skills; able to interact professionally and courteously with clients, agency personnel, vendors, authorities and other organizations.  


• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.  


• Ability to customarily and regularly exercise discretion and good professional judgment 


• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients  


• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently. 


• Ability to maintain relevant, timely documentation as required. 


• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance. 


• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.