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Intermediate Technical Trainer/Instructional Designer

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Job Description - Intermediate Technical Trainer/Instructional Designer

Role -Intermediate Technical Trainer/Instructional Designer -
Location -Everett, MA

Overview:

  • Client
    is seeking a skilled Technical Trainer / Instructional Designer to join
    our team to support the implementation of and ongoing training for Child
    Care Financial Assistance (CCFA)
     software applications managed by
    the Department of Early Education and Care (EEC).

  • The
    ideal candidate will have experience documenting and explaining complex
    technical concepts in clear, accessible language for diverse audiences,
    including those whose first language is not English, and preferably with a
    background in public benefits systems.

  • This
    role demands a strong foundation in adult learning theory and the ability
    to deliver engaging training both in person and online.



Requirements

Duties and
Responsibilities:

  • Develop,
    design, deliver, and maintain training programs that explain CCFA software
    features and workflows to diverse audiences, including families, child
    care providers, collateral agencies that support the child care financial
    assistance process, and EEC staff.

  • Translate
    technical jargon into understandable terms for non -technical users.

  • Adapt
    training content for individuals with limited English proficiency.

  • Facilitate
    live training sessions (in -person and virtual) with confidence and
    clarity.

  • Collaborate
    with stakeholders to assess training needs and measure effectiveness.

  • Use
    adult learning principles to create engaging and effective educational
    materials.

  • Manage
    and triage tickets using ServiceNow, providing frontline technical support
    and escalating issues as needed.

  • Develop
    on -demand, self -paced training modules using Microsoft 365 tools (e.g.,
    Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and
    accessibility in mind.

 

Required Skills,
Knowledge, and Abilities:

  • Proficiency in Articulate or similar e -learning
    authoring tools for creating on -demand training content.

  • Proven
    experience in technical training or education roles, with the ability to
    explain technical information clearly to Client audiences.

  • Strong
    skills in designing, developing, and maintaining learning artifacts such
    as training manuals, job aids, user guides, and e -learning content.

  • Familiarity with adult learning theory and
    instructional design best practices.

  • Comfort
    and skill in delivering training both in -person and via online platforms.

  • Experience working with diverse populations, including
    those whose first language is not English.

  • Strong
    interpersonal and communication skills.

  • Familiarity
    with ServiceNow or similar ticketing systems for managing technical
    support.

  • Knowledge
    of fiscal systems, including understanding of budgeting, financial
    workflows, or payment processing related to public benefits or government
    programs.

  • Experience
    in integrating fiscal concepts into training materials for
    non -financial audiences.

 

Preferred Skills,
Knowledge, and Abilities:

  • Experience with public benefits systems, ideally within
    early child care, education, health and human services, or related
    sectors.

  • Experience
    using content management systems (CMS) to organize, update, and distribute
    training materials efficiently.

  • Experience working within federal, state, or local
    government agencies.

  • Experience
    using Jira for end -to -end tracking of tasks, sprints and releases,
    ensuring timely delivery and process transparency

  • Experience
    leading cross functional teams including planning, timeline management,
    stakeholder communication, and coordination of resources in Agile
    environments.

  • Experience
    facilitating Scrum and Agile ceremonies (stand -ups, sprint planning,
    retrospectives) and coaching teams on Agile principles for continuous
    improvement and increased productivity.



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