Intermediate Technical Trainer/Instructional Designer

Overview:

• Client
  is seeking a skilled Technical Trainer / Instructional Designer to join
  our team to support the implementation of and ongoing training for Child
  Care Financial Assistance (CCFA) software applications managed by
  the Department of Early Education and Care (EEC).
  
• The
  ideal candidate will have experience documenting and explaining complex
  technical concepts in clear, accessible language for diverse audiences,
  including those whose first language is not English, and preferably with a
  background in public benefits systems.
  
• This
  role demands a strong foundation in adult learning theory and the ability
  to deliver engaging training both in person and online.
  

Requirements

Duties and
Responsibilities:

• Develop,
  design, deliver, and maintain training programs that explain CCFA software
  features and workflows to diverse audiences, including families, child
  care providers, collateral agencies that support the child care financial
  assistance process, and EEC staff.
  
• Translate
  technical jargon into understandable terms for non -technical users.
  
• Adapt
  training content for individuals with limited English proficiency.
  
• Facilitate
  live training sessions (in -person and virtual) with confidence and
  clarity.
  
• Collaborate
  with stakeholders to assess training needs and measure effectiveness.
  
• Use
  adult learning principles to create engaging and effective educational
  materials.
  
• Manage
  and triage tickets using ServiceNow, providing frontline technical support
  and escalating issues as needed.
  
• Develop
  on -demand, self -paced training modules using Microsoft 365 tools (e.g.,
  Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and
  accessibility in mind.
  

Required Skills,
Knowledge, and Abilities:

• Proficiency in Articulate or similar e -learning
  authoring tools for creating on -demand training content.
  
• Proven
  experience in technical training or education roles, with the ability to
  explain technical information clearly to Client audiences.
  
• Strong
  skills in designing, developing, and maintaining learning artifacts such
  as training manuals, job aids, user guides, and e -learning content.
  
• Familiarity with adult learning theory and
  instructional design best practices.
  
• Comfort
  and skill in delivering training both in -person and via online platforms.
  
• Experience working with diverse populations, including
  those whose first language is not English.
  
• Strong
  interpersonal and communication skills.
  
• Familiarity
  with ServiceNow or similar ticketing systems for managing technical
  support.
  
• Knowledge
  of fiscal systems, including understanding of budgeting, financial
  workflows, or payment processing related to public benefits or government
  programs.
  
• Experience
  in integrating fiscal concepts into training materials for
  non -financial audiences.
  

Preferred Skills,
Knowledge, and Abilities:

• Experience with public benefits systems, ideally within
  early child care, education, health and human services, or related
  sectors.
  
• Experience
  using content management systems (CMS) to organize, update, and distribute
  training materials efficiently.
  
• Experience working within federal, state, or local
  government agencies.
  
• Experience
  using Jira for end -to -end tracking of tasks, sprints and releases,
  ensuring timely delivery and process transparency
  
• Experience
  leading cross functional teams including planning, timeline management,
  stakeholder communication, and coordination of resources in Agile
  environments.
  
• Experience
  facilitating Scrum and Agile ceremonies (stand -ups, sprint planning,
  retrospectives) and coaching teams on Agile principles for continuous
  improvement and increased productivity.