Internal Operations Supervisor

Position Summary

The Branch Operations Manager is responsible for organizing, coordinating, and optimizing the workflow of branch operations or key functional areas within a larger branch. This role ensures efficient execution across operational functions, drives continuous improvement through lean practices, and supports overall branch performance and growth.

Key Responsibilities

Operational Management

• Oversee daily operations including order processing, permitting, revenue recognition, installer compensation, scheduling, and accounts receivable.
• Ensure accuracy in sales order entry by implementing quality verification processes to minimize errors and rework.
• Develop, implement, and sustain lean processes to promote continuous improvement and operational efficiency.
• Support new and developing branches by establishing best-in-class “back-of-the-house” operational processes.

Installation & Service Oversight

• Manage installation and service operations to ensure adherence to company standards and delivery of a high level of homeowner satisfaction (HOS).
• Oversee installation, technical, and service capacity to meet current demand and enable future growth.
• Monitor and improve technical performance metrics, focusing on reducing remakes and increasing first-time completion rates.

Supply Chain & Logistics

• Oversee supply chain functions including purchasing, shipping, and receiving.
• Ensure effective use of corporate procurement programs and approved vendors to maintain quality and control costs.

Financial & Administrative Management

• Manage accounts receivable and accounts payable processes, ensuring timely billing and payments.
• Oversee subcontractor payments, job closeouts, and manual payment requests.

Compliance & Safety

• Lead branch compliance efforts, including permitting, environmental reporting, and safety programs.
• Ensure all operations adhere to regulatory and company safety standards.

Leadership & Team Management

• Serve as a key member of the branch leadership team, contributing to the achievement of annual operating goals.
• Direct and support personnel including installation supervisors, service and retail service representatives, scheduling staff, and warehouse teams.

QUALIFICATIONS:

• Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience.
• Demonstrated ability to work with minimal supervision.
• Proven ability to remain calm during stressful situations.
• Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning projects.
• Demonstrated leadership skills in directing, managing, and motivating employees.
• Excellent communication skills: listening, written, and verbal.
• Excellent analytical skills for problem-solving, interpreting data, and defining resolution.
• Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.